Spa Concierge - Flexible Schedule & Member Experience

Wycliffe Golf and Country Club Homeowners Association Inc

Wellington (FL)

On-site

USD 23,000 - 32,000

Full time

14 days+

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Job summary

Wycliffe Golf and Country Club Homeowners Association Inc in Wellington, FL is seeking a full-time Receptionist to uphold a high level of professionalism and safeguard the upscale service standards set by the club. The role requires handling member inquiries, coordinating with Spa and Fitness leadership, and supporting daily operations.

The position offers an hourly wage of $20.00 and requires flexibility to work nights, weekends, and holidays.

Qualifications

Minimum of two years experience with customer service in a country club or service-oriented environment.
Proven interpersonal communication skills and customer service techniques.
Ability to function as a team player and through coaching and counseling, bring out the best in his/her staff.

Responsibilities

Evaluate and respond to all member inquiries involving member accounts.
Ensure all club policies and procedures relating to daily operations and member facility utilization are being followed.
Follow opening and closing procedures throughout facility including locker rooms, dispensaries, spa, salon, fitness center, studios and aquatic areas.
Assist department leaders with special events, projects and other programming including, but not limited to lecture series, charity events and promotions.
Replenish linens throughout facility including locker rooms, dispensaries, spa, salon, fitness center, studios and aquatic areas.
Enhance spa experience by assisting with locker use, offering spa sandals and guiding members/guests to appropriate areas.
Coordinate point of sale procedures for all service appointments including but not limited to Personal and Pilates training, Spa and Salon services, series redemptions, gift cards, retail transactions and guest fee purchases.
Communicate concerns to Spa and Fitness Director or Coordinator on duty.
Any and all other functions as deemed appropriate or necessary by the Spa and Fitness Director to ensure the overall quality of the products and services delivered to the members and guests.