Spa Attendant

Stayuncommon; Portland (ME); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Discounted hotel stays across New Eng.

Discounted hotel stays world-wide

Individual health, dental & vision

Discounted meals at partner rest.

Spa discounts

Parental leave

Flexible Spending Accounts

IRA plan matching up to 3%

Job summary

Astraea, A Wellness Spa in Portland, Maine, seeks dynamic Spa Attendants to maintain cleanliness and deliver attentive service in a luxury hotel spa environment. Evening/closing shifts and weekends are required as part of a flexible Full-time or Part-time schedule.

Ideal candidates are friendly, reliable, and excellent communicators with a passion for wellness and guest satisfaction. Prior spa or customer service experience is beneficial; phones and bookings will be handled as part of daily

Qualifications

• Experience in a spa setting preferred.
• Reliable and consistent behavior.
• Friendly, motivated and team-oriented attitude.
• Excellent communication skills with guests.
• Team player who collaborates well.
• Experience in customer service.
• Comfortable talking on the phone with guests.
• Data entry and basic tech skills.

Responsibilities

• Greet guests and provide personal service.
• Keep spa clean and organized, including treatment rooms and public areas.
• Provide towels, robes, slippers, and washcloths and restock as needed.
• Explain spa services and recommend treatments.
• Answer phones, make/change reservations, confirm bookings.
• Complete opening/closing procedures and restock supplies.
• Turn over sauna suites and prep rooms for guests; perform cleaning.
• Maintain accurate reservation schedules and flag conflicts.
• Perform weekly deep cleaning with the team.

Skills

Spa experience

Reliable

Friendly

Excellent communication

Team player

Customer service

Problem solving

Tech savvy

Data entry

Phone etiquette

Detail-oriented

Self-starter

Tools

Spa software

Job description

Astraea, A Wellness Spa is looking for dynamic, driven, wellness enthusiasts for our Spa Attendant positions. Astraea spa is located in the Longfellow hotel, a 48-room luxury boutique hotel. Our Spa team will maintain the standards and cleanliness of Spa, massage rooms, and saunas, while providing attentive, courteous, and efficient service to our guests. Additionally, this position will help foster the culture of The Longfellow Hotel throughout the Portland business community and will require a sense of playfulness to help rethink luxury accommodations.

This is a great opportunity to join a small and growing company. This role reports directly to the Spa Manager. Full-time and part-time positions available. Located in Portland, Maine. Applicants must be available/willing to work evening/closing shifts, and weekends.

Ideal Candidates:

• Have experience in a spa setting with a passion for wellness (preferred but not required)
• Are reliable and consistent
• Are friendly & motivated
• Are excellent communicators
• Enjoy being a team player
• Have experience in customer service
• Enjoy talking to people
• Pay attention to detail
• Have good problem-solving skills
• The ability to learn and operate software system
• Are self-starters & problem-solvers
• Have exceptional customer service skills.
• Must be comfortable talking on the phone with guests and assisting them when needed.
• Highly organized and tech savvy
• Data entry skills a plus
• Able to calmly multi-task and anticipate the guests' needs is a must.

Responsibilities include:

• Greeting guests, answering questions, and providing personal service
• Keeping the spa clean and organized, including treatment rooms, tables, and public areas
• Amenities: Providing guests with towels, robes, slippers, and washcloths, and ensuring they are available and in their proper place
• Explaining spa services and treatments, and recommending services to guests
• Answering phones, making or changing reservations, and confirming reservations with guest
• Completing opening and closing procedures, restocking supplies, picking up forgotten items, cleaning up spills, and removing clutter
• Turning over sauna suites/prepping room for guests-
  • Including sweeping/mopping, cleaning bathrooms, re-stocking, minimal dish washing, dusting, organizing, and maintaining an overall cleanliness of the space
• Maintains accurate schedule of reservations and communicates with wellness coordinator and team about any scheduling conflicts.
• Execute and complete weekly deep cleaning tasks with team

Pay Rate: $18/hourly + 10% commissions on sauna services

Perks and Benefits:

• As a valued member of our team, you will be eligible for the following benefits:
• Discounted Hotel Stays Across New England through New England Inn and Resorts Association
• Discounted Hotel Stays world-wide through Small Luxury Hotels
• Individual Coverage for Health, Dental & Vision
• Discounted meals at our partner restaurants Twinflower Cafe & Five of Clubs
• Spa discounts
• Generous Parental Leave
• Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
• Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions

About Uncommon Hospitality

Founded in 2015, Uncommon Hospitality is a hotel operations and development company based in Maine. They specialize in operating independent hotels that strike the right balance of human connection while paying heed to technological efficiencies. The company’s focus on delivering extraordinary guest experiences, providing enriching employment opportunities and taking part in meaningful community contributions have led to a portfolio of unique and successful hotels in Maine.

Uncommon Hospitality currently operates The Francis Hotel & Spa in Portland, The Admiral’s Inn, The Colonial Inn in Ogunquit and Longfellow Hotel.