Housekeeping Supervisor

Stayuncommon; Portland (ME); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Discounted hotel stays

Health coverage

PTO policy

Annual bonus

Meal discounts

Spa discounts

Parental leave

FSA benefits

Career development

Job summary

The Longfellow Hotel in Portland, ME is seeking a Housekeeping Supervisor to support the Housekeeping Manager in leading the department, hiring and training staff, and maintaining high guest satisfaction. This role fosters an inclusive culture and a playful approach to luxury in a small, 48-room property.

Ideal candidates have hands-on housekeeping leadership experience, strong operations knowledge, and a commitment to embodying company values while working on-site at the Longfellow.

Qualifications

• 3+ years of hospitality industry experience.
• 1+ year supervisory experience, preferably in luxury hotel.
• 2+ years of housekeeping experience.
• Flexible work schedule, including weekends/holidays.
• Strong knowledge of day-to-day hotel operations.
• Proficiency with relevant software and processes.
• English fluency; French or Spanish preferred.
• Experience in Portland, ME area preferred.

Responsibilities

• Assist in managing the housekeeping department; hiring, training, and scheduling.
• Collaborate with front desk to track in-house and upcoming guests.
• Lead and empower the team to exceed guest expectations.
• Coach staff to deliver exceptional guest experiences at a 48-room property.
• Provide training and encourage creativity and authenticity.
• Help lead a service culture aligned with brand standards.

Skills

Hospitality experience

Supervisory experience

Housekeeping experience

Flexible schedule

Operations knowledge

Values commitment

Software proficiency

English fluency

French or Spanish

Portland ME experience

Job description

Housekeeping Supervisor

Job Overview:

The Longfellow Hotel, a 48-room luxury boutique hotel, café, and spa, is seeking a knowledgeable, driven, and empathetic Housekeeping Supervisor to help lead our hotel operations.

The Housekeeping Supervisor will assist the Housekeeping Manager in overseeing all aspects of the housekeeping department, including but not limited to the hiring and training of housekeeping team members, contributing and leading an inclusive work culture, maximizing effective time efficiency within the housekeeping department and maintaining strong guest satisfaction. Additionally, this position will foster the culture of The Longfellow Hotel throughout the Portland business community and will require a sense of playfulness to help rethink luxury accommodations.

The Housekeeping Supervisor position is well suited for individuals who are highly motivated, with significant housekeeping experience, and want to make an impact on the hotel profession in Portland.

Perks and Benefits:

As a valued member of our team, you will be eligible for the various benefits:

• Discounted Hotel Stays throughout the world
• Individual Coverage for Health, Dental, and Vision, paid by Uncommon Hospitality
• Accrued PTO Policy
• Annual Bonus
• Discounted meals at our dining outlets Twinflower Cafe and Fiveof Clubs
• Discounted spa services at Astraea Spa
• Generous Parental Leave
• Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
• Access to career development and advancement courses

Role and Responsibilities:

• Assists in managing the housekeeping department; including but not limited to: ordering, building schedules, building daily housekeeping boards, and inspecting all arrival rooms before check in
• Works closely with the front desk team to understand all guest's who are currently in house and upcoming.
• Able to lead and empower a team to exceed our guests expectations.
• Provides coaching and support to all team members to provide an exceptional guest experience throughout this unique 48-room property.
• Provides training to new team members, demonstrating all roles and responsibilities required of new staff, while encouraging creativity and authenticity.
• Helps lead, inspire, and coacha team that delivers a service of excellence, while upholding the Longfellow Hotel brand standards

What you bring to the table:

• 3+ years of experience in the hospitality industry
• 1+ year supervisory experience, ideally in a luxury hotel
• 2+ years of hotel housekeepingexperience
• Flexible work schedule, able to work weekends and holidays
• Strong knowledge of day to day hotel operations
• Commitment to embodying our values
• Proficient knowledge of relevant software systems and processes
• English fluency and French or Spanish preferred
• Relevant Portland, ME area experience preferred

Uncommon Hospitality

Founded in 2015, Uncommon Hospitality is a hotel operations and development company based in Maine. They specialize in operating independent hotels that strike the right balance of human connection while paying heed to technological efficiencies. The company's focus on delivering extraordinary guest experiences, providing enriching employment opportunities and taking part in meaningful community contributions have led to a portfolio of unique and successful hotels in Maine.

Uncommon Hospitality currently operates The Francis Hotel and The Longfellow Hotel & Spain Portland, The Admiral's Inn, and The Colonial Inn in Ogunquit.

This is a great opportunity to join a small and growing company. This role reports to the Housekeeping Manager. This is a full-time position located on the Longfellow premises in Portland, Maine.

Job Type: Full-time