Spa Concierge & Guest Experience Specialist

Stayuncommon; Portland (ME); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Discounted hotel stays across New Eng.

Discounted hotel stays world-wide

Individual health, dental & vision

Discounted meals at partner rest.

Spa discounts

Parental leave

Flexible Spending Accounts

IRA plan matching up to 3%

Résumé du poste

Astraea, A Wellness Spa in Portland, Maine, seeks dynamic Spa Attendants to maintain cleanliness and deliver attentive service in a luxury hotel spa environment. Evening/closing shifts and weekends are required as part of a flexible Full-time or Part-time schedule.

Ideal candidates are friendly, reliable, and excellent communicators with a passion for wellness and guest satisfaction. Prior spa or customer service experience is beneficial; phones and bookings will be handled as part of daily

Qualifications

• Experience in a spa setting preferred.
• Reliable and consistent behavior.
• Friendly, motivated and team-oriented attitude.
• Excellent communication skills with guests.
• Team player who collaborates well.
• Experience in customer service.
• Comfortable talking on the phone with guests.
• Data entry and basic tech skills.

Responsabilités

• Greet guests and provide personal service.
• Keep spa clean and organized, including treatment rooms and public areas.
• Provide towels, robes, slippers, and washcloths and restock as needed.
• Explain spa services and recommend treatments.
• Answer phones, make/change reservations, confirm bookings.
• Complete opening/closing procedures and restock supplies.
• Turn over sauna suites and prep rooms for guests; perform cleaning.
• Maintain accurate reservation schedules and flag conflicts.
• Perform weekly deep cleaning with the team.

Connaissances

Spa experience

Reliable

Friendly

Excellent communication

Team player

Customer service

Problem solving

Tech savvy

Data entry

Phone etiquette

Detail-oriented

Self-starter

Outils

Spa software

Description du poste

Astraea, A Wellness Spa in Portland, Maine, seeks dynamic Spa Attendants to maintain cleanliness and deliver attentive service in a luxury hotel spa environment. Evening/closing shifts and weekends are required as part of a flexible Full-time or Part-time schedule.

Ideal candidates are friendly, reliable, and excellent communicators with a passion for wellness and guest satisfaction. Prior spa or customer service experience is beneficial; phones and bookings will be handled as part of daily