Spa Attendant

Port Madison Enterprises Family; Port Madison Indian Reservation (WA); On-site; USD 19,000 - 25,000; Part time

Job summary

Port Madison Enterprises in Suquamish, WA seeks a Spa Attendant to warmly greet guests, answer calls, schedule treatments, and support daily spa operations. You will maintain guest records, know the service menu, and assist with retail items while delivering clear, courteous service.

The role requires a high school diploma or GED, strong communication, and the ability to multitask in a busy front desk. Weekend availability preferred.

Qualifications

• High School diploma or GED required.
• Experience in office or customer service preferred.
• Cosmetology or spa background is a plus.

Responsibilities

• Greet spa guests and direct them to services.
• Answer and direct telephone calls to departments.
• Schedule spa treatments and reminders for guests.
• Maintain treatment room and guest records.
• Knowledge of spa service menu and retail items.

Skills

Computer literacy

Reservation system

Office machines

Verbal communication

multitasking

Education

High School diploma or GED

Tools

Reservation system

Computer software

Office equipment

Job description

Job Details: Job Location: Suquamish, WA 98392, Position Type: Part Time, Job Shift: Day,

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Spa Attendant

General Position Summary:

Receives and gives direction to spa guests. Answers and directs telephone calls to the proper department(s) or answers questions. Schedules guests for spa treatments and makes personal contact for reminders. Maintains a thorough understanding of resort promotions as they relate to spa guests.

Essential Functions/Major Responsibilities:

• Provides a Clearly Superior Customer Service experience for all guests in keeping with the company’s expectations (i.e., greets spa guests in a gracious manner)
• Responsible for maintaining detailed reports and correspondence (i.e., scheduling, birthday greetings, etc)
• Scheduling appointments for spa services
• Filing of sensitive guest information (personal & physical information relative to spa treatment)
• Develops a filing system to track information, including the use of the computer database
• Knowledge of spa service menu and able to answer client questions while customizing treatment options for clients
• Knowledge of spa retail items
• Promotes positive customer services
• Stocks towels, sheets, robes and other spa items
• Other duties deemed necessary

Specific Job Skills:

• Must be able to use the computer for the purposes of maintaining the reservation system
• Familiar with computer software
• Able to operate office machines (i.e. telephones, copy machine, adding machine, etc.)
• Excellent verbal and written communication skills
• Ability to complete complicated tasks with a minimum of supervision or direction
• Ability to work with people, to handle stressful situations and make good decisions
• Ability to multi-task

Qualifications: Education and/or Experience:

High School diploma or GED required. Some office or business training preferred. Four to five years of office and customer service experience preferred. Previous experience/education in the cosmetology field or spa industry.

Job Conditions:

Working conditions include working in a spa setting with a computer, telephone, fax and other office equipment. Other conditions may include working in a busy front office and reception area with frequent interruptions and must be able to work weekends.

Physical Requirements:

Manual and finger dexterity for operation of computers and other office equipment. Sitting and standing for extended periods of time. May be required to lift 25 lb.