Spa Attendant

Carter Hospitality Group, LLC; Johnson City (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Referral program

Job summary

Carter Creek Winery Resort & Spa in Johnson City, Texas seeks a friendly Spa Attendant to greet guests, check them in, and assist with service selections and bookings. You will support spa therapists with preparations and help guests choose treatments, while maintaining smooth front-desk operations and accurate record-keeping.

As an on-call, part-time role, you may handle bookings via phone, email, or in person, manage payments, and ensure a professional, welcoming environment consistent with

Qualifications

• One year previous spa or front desk experience preferred.

Responsibilities

• Greet and check in guests, support spa therapists with service preparations, assist guests with service selection and booking appointments.
• Answer calls and direct inquiries courteously.
• Handle cash and maintain proper accounting at shift end.
• Prepare treatment rooms and print itineraries for guests and staff.
• Assist with general clerical duties and record keeping.

Skills

Detail oriented

Organized

Customer service

Team player

Safety-minded

Job description

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 25 years of experience in the hospitality field.

For more information, visit https://www.cartercreek.com.

SUMMARY

Carter Creek Winery is currently hiring a Spa Attendant to provide excellent service to the guests in our Resort and Spa. The Spa Attendant would greet and check in guests, support spa therapists with service preparations, assist guests with service selection and booking appointments, and close out accounts upon completion of service.

DUTIES

• Meets and greets all guests; determines their needs and directs them to appropriate employee/locations.
• Responds to visitor, guest, and employees in a courteous and professional manner.
• Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
• Checks, clears, and returns all messages every evening before leaving and every morning upon arrival.
• Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
• Takes all information needed to book any appointment properly.
• Knows how to use computer system with accuracy.
• Assists in room preparation and set up for therapist.
• Composes and prints all itineraries for guest, therapist, and attendants.
• Informs therapist of their guest arrival.
• Checking out guest; apply proper discounts, etc.
• Collection of guest comment cards, approximately 4 per day.
• Proper handling of money till; making sure there is the proper amount accounted for every morning; making sure all money is accounted for at the end of each shift.
• Arriving to shift in on time and up keeping satisfactory attendance.
• Follow all dress code requirements.
• Performs general clerical duties including, but not limited to, filing, photocopying, faxing, and mailing request.
• Prepares any outgoing mail or packages if necessary.
• Organized and maintains file systems as well as any other records, reports.
• Perform duties as assigned by supervisors.
• Product knowledge or the ability and willingness to learn.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.

JOB KNOWLEDGE

One year previous spa or front desk experience preferred.

SKILLS AND APTITUDES

Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

WORKING CONDITIONS

Spends majority of time indoors. Bi-level structures. Extensive facility. Indoor: temperature controlled, clean, and well-lighted offices, guest rooms, and public areas. Outdoors: may be exposed to weather conditions in uncovered areas. May work on wet concrete and uneven tile. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.

PHYSICAL DEMANDS

Stands and walks short to moderate distances through shift. Bends, stoops, and reaches to perform routine job tasks. Routinely required to handle and move objects weighing up to 50 lbs. over moderate distances. May be required to move objects weighing up to 250 lbs. over short distances, using appropriate hand trucks and carts. Flexibility and good reflexes required, if needed to operate electric cart. Frequent use of stairs, daily.

BENEFITS (On-Call Part-time)

• Employee discounts
• Referral program

SCHEDULE

• Must be available to work all shifts including weekends
• Flexible scheduling