Spa Associate

Hand & Stone Franchise Corp; Rocky River (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Contests

Career advancement

Ongoing training

Flexible hours

Positive work environment

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa in Rocky River, OH is seeking a Spa Associate to deliver outstanding customer experiences while helping meet membership sales goals.

You will welcome guests, schedule appointments, and maintain spa cleanliness in a friendly, energetic team setting. Training will cover our menu of services and sales approaches, with flexible hours to fit your lifestyle.

Qualifications

• High school diploma or equivalent required.
• 18 years of age or older and legally eligible to work.
• Excellent customer service skills with attention to detail.
• Strong organizational skills and ability to work with minimal supervision.

Responsibilities

• Meet membership sales goals and promote services.
• Provide friendly, high-quality customer service to members and guests.
• Maintain spa cleanliness and professional appearance.
• Schedule appointments, answer phones, and manage records.
• Communicate promotions and service options clearly to clients.
• Be flexible with hours and contribute to a positive team environment.

Skills

Customer service

Sales

Communication

Team player

Organized

Education

High school diploma or equivalent

Job description

Job Description:

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Rocky Rive, is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions. Top performers make
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision