Spa Associate

Hand & Stone - Costa Mesa & Huntington Beach; Laguna Beach (CA); On-site; USD 22,730 - 34,440; Full time

Benefits offered by this job

50% off all services and retail products

New Employee Bonus of $1,000

Medical and dental benefits

401K retirement account

Job summary

A leading day spa franchise in Laguna Beach is seeking an enthusiastic Front Desk Coordinator/Spa Associate to manage sales and customer service. Key responsibilities include greeting clients, booking appointments, and promoting memberships. Applicants should possess sales skills and customer service experience. Benefits include a competitive hourly wage, commissions, bonuses, and discounts on services. Join a fun, energetic team and enjoy growth opportunities in a supportive work environment.

Qualifications

• At least 1 year of experience using Millennium Booking Software.
• Good verbal and written communication skills.
• Ability to handle stressful situations professionally.

Responsibilities

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, and sell memberships.

Skills

Excellent customer service

Sales skills

Team player

Multitasking

Positive attitude

Tools

Microsoft Office

Millennium booking software

Job description

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

Hand and Stone Massage and Facial Spa of Laguna Beach, a 5-star full service day spa overlooking the pacific ocean on PCH, is looking to hire an enthusiastic Front Desk Coordinator/Spa Associate to help lead our sales and front desk team, and boost service, membership and gift card sales. We have a really fun and easy going team who love what they do, love where they work, and show up every day excited about their jobs. Our new Front Desk Coordinator will be an outgoing and positive individual, who enjoys in-person sales, doesn't mind staying busy and working on multiple projects, gets along with a variety of different people, is a self-starter who enjoys taking the initiative to reach a goal, and who loves to talk with clients and recommend services and products. If you're a people person who is looking to join an amazing and energetic group of people, have more fun at work, AND earn A LOT more money, then this is the perfect job for you!

Compensation includes a generous hourly base rate + commissions for membership sales ($10-$25 per membership), and commissions for hitting gift card sales goals, AND a lucrative Christmas bonus. Front Desk employees also receive 50% OFF all services and retail products, special pricing for friends and family, a $1,000 New Employee Bonus, and numerous other perks. When you combine the membership and gift card commissions, plus the strong base hourly rate, the majority of our front desk team earns on average more than $16.50 an hour! PLUS, medical and dental benefits are available, as well as a 401K retirement account for those interested in putting some money away.

Hand and Stone is seeking for a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Professional and safe work environment
• Employee rewards program/employee referral bonus

Job Requirements:

• Knowledge of Microsoft Office application, Millennium booking software (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills AND you must ENJOY SALES!
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guestS.

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associatesat all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Do you have at least 1 year of experience using Millennium Booking Software *

Our work helps people feel their best—every day.

A Team That Supports You

We foster respect, inclusion, and collaboration across every role.

A Brand That Invests in Growth

We’re growing nationwide and committed to franchise and employee success.

"Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients' needs 100%."