Spa Associate

Hand & Stone Careers; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading spa franchise as a Spa Associate in Ann Arbor! This role offers a unique opportunity to excel in customer service and sales while contributing to a positive and professional work environment. With flexible hours and ongoing training, you'll have the chance to grow your career rapidly. Engage with clients, educate them on services, and help them meet their wellness goals. If you're passionate about beauty, health, and wellness, and ready to make a difference, this is the perfect opportunity for you to thrive in a rewarding and supportive setting.

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Training & development

Career Growth

Positive Work Environment

Qualifications

• Strong organization and attention to detail required.
• Team player with the ability to work independently.

Responsibilities

• Meet membership sales goals and build client relationships.
• Provide excellent customer service and uphold spa cleanliness standards.

Skills

Customer Service

Sales Skills

Organization

Attention to Detail

Education

High School Diploma or Equivalent

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Training & development

Hand and Stone Massage and Facial Spa, located in Ann Arbor, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 550 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

If you are:

• Passionate about customer service
• Motivated by success.
• Interested in Beauty, Health, and Wellness

Then we want to meet you! We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude!

What We Offer:

• Competitive Compensation - hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!
• Contests – We give a friendly competition! Put your sales and customer service skills to the test!
• Career Growth - You have the potential for rapid promotions, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Part Time and Full Time shifts available!
• Positive and Professional Work Environment - There is no “I” in team! We work together to meet the goals of the spa and have fun, while being professional.
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

How You Contribute to Success:

• Meet membership sales goals – commission experience helpful but not necessary.
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Excellent customer service to members and guests.
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Qualifications:

• High School Diploma or Equivalent.
• 20 years old or older please.
• Strong organization and attention to detail.
• Team player with the ability to work independently with minimal supervision.

Compensation: $15.00 - $17.00 per hour

At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.