Spa Advisor South Coast Winery Resort & Spa

Carter Hospitality Group, LLC; Temecula (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Company parties

Employee discounts

Flexible schedule

Job summary

Carter Hospitality Group, LLC, proudly operating luxury spa properties including GrapeSeed Spa in Temecula, is seeking friendly guest services professionals to join the team.

You will greet guests, manage bookings, handle calls, process payments, and support smooth front desk operations while upholding high standards of service and discretion.

Join a growing hospitality group that values integrity, teamwork, and guest satisfaction across its properties in California and beyond.

Qualifications

• Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus.
• Compensation: $16.90 per hour

Responsibilities

• Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
• Responds to visitor, guest, and employees in a courteous and professional manner.
• Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
• Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
• Knows how to use computer system with accuracy.
• Performs general clerical duties including, but not limited to, filing, photocopying, faxing, and mailing requests.
• Organized and maintains file systems as well as any other records, reports.

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Company parties
• Employee discounts
• Flexible schedule

Looking for individuals to provide excellent guest service to all GrapeSeed Spa guests.

ESSENTIAL DUTIES

• Meets and greets all guests; determines their needs and directs them to appropriate employee/locations
• Responds to visitor, guest, and employees in a courteous and professional manner.
• Answers and directs calls on a multi-line phone system in a courteous and professional manner; takes messages and or forwards telephone calls to appropriate employee, department, or voicemail.
• Checks, clears, and returns all messages every evening before leaving and every morning upon arrival.
• Takes appointments via phone, e-mail, or walk in, and booking them with accuracy.
• Takes all information needed to book any appointment properly.
• Knows how to use computer system with accuracy
• Composes and prints all itineraries for guest, therapist, and attendants.
• Makes sure to check arrives as guest check in for services to inform therapist of their guest arrival.
• Checking out guest; apply proper discounts, etc.
• Collection of guest comment cards, approximately4 per day.
• Proper handling of money till; making sure there is the proper amount accounted for every morning; making sure all money is accounted for at the end of each shift.
• Arriving to shift in on time and up keeping satisfactory attendance.
• Following all dress code requirements.
• Performs general clerical duties including, but not limited to, and filing, photocopying, faxing, and mailing request.
• Prepares any outgoing mail or packages if necessary.
• Organized and maintains file systems as well as any other records, reports.
• Performa duties as assigned by supervisors.
• Product knowledge or the ability and willingness to learn.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Takes PRIDE in everything we do.
• Takes OWNERSHIP of their actions and decisions.
• Displays LEADERSHIP in our industry and our community.
• Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
• Displays TEAMWORK by committing to common goals based on open and honest communication.
• Delivers EXCELLENCE to our guests, our communities and to each other.

SKILLS AND APTITUDES

Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Courteous and friendly manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

Compensation: $16.90 per hour

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.