Southeast ERP & CRM Excellence Lead

CRH; Jacksonville (FL); Vor Ort; USD 90.000 - 115.000; Vollzeit

Benefits dieser Stelle

Bonus eligibility (10%)

401(k) retirement plan

Disability insurance

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

Zusammenfassung

CRH's Oldcastle Infrastructure is seeking an ERP/CRM Process Specialist to drive SFDC CPQ/CRM/Logik and SAP S/4HANA adoption across the Southeast region. This full-time role will serve as the first escalation point for plant-level system and process issues and deliver regional training.

You will collaborate with regional leadership, maintain training logs, and surface field insights to inform system enhancements. Willingness to travel up to 75% is required.

Qualifikationen

• Minimum 2 years of hands-on experience with SFDC (CPQ, CRM, Logik), SAP S/4HANA, or equivalent precast manufacturing systems.
• Demonstrated ability to facilitate small-group training; formal training certification not required.
• Develop and maintain deep working knowledge across SFDC modules including Quote-to-Cash, Procure-to-Pay, Plan-to-produce.
• Familiarity with BOM structure, material classification logic, and STO/cross-location transfers preferred.
• Strong interpersonal and oral/written communication skills; ability to influence without direct authority.
• Minimum 75% travel expected.

Aufgaben

• Serve as the primary SFDC (CPQ, CRM, Logik) and SAP S/4HANA knowledge contact for all plants within the region
• Plan and deliver regional training using process maps, SOPs, and instructional content produced by Process Excellence and the OCM team
• Maintain a regional training log documenting delivery dates, audiences, completion status, and identified gaps
• Apply regional context — plant capacity profiles, product mix, and common failure modes — to resolve issues efficiently and completely
• Provide field intelligence on adoption gaps and systemic issues to the Process Excellence team.
• Participate in the proactive knowledge transfer cadence coordinated by Process Excellence

Kenntnisse

SFDC (CPQ, CRM, Logik)

SAP S/4HANA

Training delivery

Cross-plant coordination

Communication skills

Jobbeschreibung

CRH's Oldcastle Infrastructure is seeking an ERP/CRM Process Specialist to drive SFDC CPQ/CRM/Logik and SAP S/4HANA adoption across the Southeast region. This full-time role will serve as the first escalation point for plant-level system and process issues and deliver regional training.

You will collaborate with regional leadership, maintain training logs, and surface field insights to inform system enhancements. Willingness to travel up to 75% is required.