ERP/CRM Process Specialist - Southeast Region

CRH; Jacksonville (FL); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Bonus eligibility (10%)

401(k) retirement plan

Disability insurance

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

Job summary

CRH's Oldcastle Infrastructure is seeking an ERP/CRM Process Specialist to drive SFDC CPQ/CRM/Logik and SAP S/4HANA adoption across the Southeast region. This full-time role will serve as the first escalation point for plant-level system and process issues and deliver regional training.

You will collaborate with regional leadership, maintain training logs, and surface field insights to inform system enhancements. Willingness to travel up to 75% is required.

Qualifications

• Minimum 2 years of hands-on experience with SFDC (CPQ, CRM, Logik), SAP S/4HANA, or equivalent precast manufacturing systems.
• Demonstrated ability to facilitate small-group training; formal training certification not required.
• Develop and maintain deep working knowledge across SFDC modules including Quote-to-Cash, Procure-to-Pay, Plan-to-produce.
• Familiarity with BOM structure, material classification logic, and STO/cross-location transfers preferred.
• Strong interpersonal and oral/written communication skills; ability to influence without direct authority.
• Minimum 75% travel expected.

Responsibilities

• Serve as the primary SFDC (CPQ, CRM, Logik) and SAP S/4HANA knowledge contact for all plants within the region
• Plan and deliver regional training using process maps, SOPs, and instructional content produced by Process Excellence and the OCM team
• Maintain a regional training log documenting delivery dates, audiences, completion status, and identified gaps
• Apply regional context — plant capacity profiles, product mix, and common failure modes — to resolve issues efficiently and completely
• Provide field intelligence on adoption gaps and systemic issues to the Process Excellence team.
• Participate in the proactive knowledge transfer cadence coordinated by Process Excellence

Skills

SFDC (CPQ, CRM, Logik)

SAP S/4HANA

Training delivery

Cross-plant coordination

Communication skills

Job description

Job ID: 529425

Exempt

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

Job Summary

The ERP/CRM Process Specialist is a full-time, dedicated role responsible for driving SFDC (CPQ, CRM, Logik), and SAP S/4HANA adoption across an assigned region within the Local Solutions division. This person will serve as the first human escalation point for plant-level system and process issues, deliver regional training using Process Excellence–approved materials, and surface field intelligence that informs system enhancements. The ERP Process Specialist works in close partnership with the regional leadership and reports solid-line to Process Excellence.

Job Location

This position is based within the Southeast Region. The role requires regular travel to plant locations across the region, with periodic cross-region travel as necessary to support business operations.

Job Responsibilities

• Serve as the primary SFDC (CPQ, CRM, Logik) and SAP S/4HANA knowledge contact for all plants within the assigned region
• Plan and deliver regional training using process maps, SOPs, and instructional content produced by Process Excellence and the OCM team
• Maintain a regional training log documenting delivery dates, audiences, completion status, and identified gaps
• Apply regional context — plant capacity profiles, product mix, and common failure modes — to resolve issues efficiently and completely
• Provide field intelligence on adoption gaps and systemic issues to the Process Excellence team.
• Participate in the proactive knowledge transfer cadence coordinated by Process Excellence

Job Requirements

• Minimum 2 years of hands-on experience with SFDC (CPQ, CRM, Logik), SAP S/4HANA, or equivalent precast manufacturing systems; combined experience considered
• Demonstrated ability to facilitate small-group training; formal training certification not required
• Develop and maintain deep working knowledge across all SFDC (CPQ, CRM, Logik), SAP S/4HANA modules relevant to the Local Solutions value stream, including Quote-to-Cash, Procure-to-Pay, and Plan-to-produce, to serve as a credible and reliable resource for any plant-level process questions within the region
• Familiarity with BOM structure, material classification logic, and STO/cross-location transfers preferred
• Strong interpersonal and oral/written communication skills; ability to influence without direct authority
• Respected by regional operations and commercial teams
• Detail-oriented with the ability to manage multiple plant relationships and open issues simultaneously
• Minimum 75% travel expected

Compensation

• Base salary range of 90,000-115,000 per year
• 10% bonus opportunity
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.