Sous Chef

Northwood Casino; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Job summary

A premier position at a leading casino's restaurant, overseeing a dynamic team in the Everyday Great Buffet and Nooksack Bar and Grill. This role demands strong leadership in a fast-paced kitchen, ensuring exceptional service and adherence to food safety regulations. Ideal for candidates with culinary experience and a passion for excellent guest relations.

Qualifications

• Obtain a Non-Gaming Tribal Gaming License.
• Maintain a Washington State Food Worker’s Card.
• Must have 5 years of high volume kitchen experience.

Responsibilities

• Promotes high-quality customer service and employee relations.
• Manages staffing, scheduling, and evaluates kitchen personnel.
• Ensures compliance with safety and sanitation standards.

Skills

Customer service

Leadership

Communication

Team coordination

Education

Associates degree in Culinary Arts

Job description

Job Details

Job Location: NOOKSACK NORTHWOOD CASINO - LYNDEN, WA

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Any

Job Category: Restaurant - Food Service

Description

I. PURPOSE OF POSITION
Accountable for the daily operation and delivery of high-level guest service and employee relations of the Everyday Great Buffet and Nooksack Bar and Grill according to established policies, procedures, and applicable laws and regulations.

II. REPORTING RELATIONSHIPS
A. Reports Directly to: F & B Manager
B. Supervises Directly: Kitchen Staff
C. Other Contacts: General Manager, Food and Beverage Supervisors and Staff, Nooksack Northwood Casino Managers and Supervisors, Tribal Council Members, Franchise Representatives, Vendors, Health Inspectors, Community Members, Customers.

III. DUTIES AND RESPONSIBILITIES
A. Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
B. Staffs, schedules, evaluates, develops, and monitors subordinate personnel.
C. Interviews applicants for subordinate positions, assigns work, grants overtime and early outs, disciplines and trains employees, and recommends wage increases and promotions with direction from Department Manager.
D. Promotes compliance of policies and procedures and effective personnel performance while practicing positive employee relations.
E. Assists in the maintenance of records and files; including personnel and departmental specific information and ensures the security and confidentiality of such information.
F. Coordinates with kitchen staff on the quality, presentation and efficient flow of food products and service.
G. Establishes and maintains a system of effective communication with department employees to ensure they are aware and prepared for daily activities and special events.
H. Handles customer complaints with satisfaction to both the customer and casino, keeping management informed of the decision making process.
I. Ensures maintenance of safety and sanitation standards and policies, assuring compliance with Indian Health Services guidelines, standards and regulations.
J. Provides accurate and timely documentation and reporting of department activities and status.
K. Assists in maintaining and optimizing department material and equipment inventories ensuring the department is equipped properly for daily activities and special events.
L. Promotes continuous improvement in the performance of the department and its employees.
M. Works within federal, state, and tribal regulations and the established philosophies and guidelines of Nooksack Northwood Casino and meets the expectations of senior management.
N. Ensures a professional and neat appearance of department.
O. Maintains a professional and neat appearance and represents the company in a positive manner.
P. Performs duties of subordinate personnel as required.
Q. Such other job related duties as may be assigned by instruction from management.

Qualifications

IV. QUALIFICATIONS
A. Required:
1. Obtain and maintain a Non-Gaming Nooksack Tribal Gaming Agency License.
2. Obtain and maintain a Washington State Food Worker’s Card or Indian Health Services Food Training Card within 14 days of initial employment.
3. Obtain and maintain a Washington State Class 12 Alcohol Servers Permit and TIPS for Gaming Certification.
4. Must be a minimum of 21 years of age.
5. Must have a two-year Associates degree in Culinary Arts and or a minimum of five years experience in a high volume kitchen.
6. Previous multi-outlet food and facility experience.
B. Preferred:
1. Successful experience in the primary duties of the position in a gaming/casino operation.

V. WORKING CONDITIONS
A. Noisy, hot and sometimes cramped workspace.
B. Fast paced and demanding as business levels require.
C. Routinely uses commercial kitchen equipment such as knives, mixers, ovens, grills, etc.
D. May work in loud, crowded, and cigarette smoke-filled casino environment.
E. Works various shifts and days including nights, weekends, and holidays.

VI. PHYSICAL DEMANDS
A. Stands or walks for extensive periods or time.
B. Lifts and carries objects up to 50 lbs.
C. Routinely makes repetitive motions.
D. May frequently work long or irregular hours.

VII. KNOWLEDGE, SKILLS AND ABILITIES
A. Knowledge of general kitchen operation.
B. Knowledge of current trends and general food knowledge.
C. Knowledge of proper rotation or foods and food safety.
D. Knowledge of cooking times and temperatures.
E. Knowledge of cost-effective food preparation, service, sanitation, and employee relations.
F. Excellent customer service and employee relations skills.
G. Skill in clear and concise communication including written and verbal methods.
H. Skill in general math as it applies to costing and calculating menus and budgets.
I. Skill in proper cooking techniques and knife handling.
J. Skill in hand/finger dexterity.
K. Ability to manage cost controls and minimize food loss while maximizing quality and delivery of product.
L. Ability to coordinate staff effectively and elevate service levels.
M. Ability to manage inventory control.
N. Ability to manage sometimes difficult and fast paced work environment.
O. Ability to make quick decisions and change plans often and as a moments notice.
P. Ability to react calmly and effectively in demanding situations.
Q. Ability to effectively manage a large, multi-cultural, and diverse workforce.

VI. PLEASE NOTE
The list of duties and responsibilities, requirements and licenses are not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the General Manager. At this time, the Supervisor or Manager should be able to describe, in detail, to the General Manager, the Essential Functions of the job involved in the request.