Sortino's Italian Kitchen - Restaurant Supervisor

Kalahari Resorts LLC; Sandusky (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health/dental/vision

Employee events & perks

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Restaurant Supervisor at Sortino's Italian Kitchen in Sandusky, OH. You will model company standards, lead a team, coach staff, and ensure guest satisfaction with a friendly, professional approach in a full-service setting.

Responsibilities include supporting the management team, stepping in to maintain service levels, and supervising daily operations while upholding safety and quality standards across all food and beverage outlets.

Qualifications

• General food and beverage knowledge with front-of-house experience.
• Ability to read, write, and speak English effectively; bi-lingual is a plus.
• Willingness to train, coach, and develop staff to improve service quality.

Responsibilities

• Support the Restaurant Manager and leadership team to uphold standards and training.
• Fill in as needed to ensure guest service and smooth operations.
• Coach and develop staff; maintain equipment and safety in the dining areas.
• Ensure quality service and a welcoming atmosphere for guests.

Skills

Front-of-house supervision

English communication

Guest service

Team leadership

Education

Alcohol awareness certification

Food handling certification

Job description

Sortino's Italian Kitchen - Restaurant Supervisor

#SAND-13247

Job Title

Sortino's Italian Kitchen - Restaurant Supervisor

Description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Restaurant Supervisor

Kalahari Resorts & Conventions is seeking aRestaurant Supervisor. In this role, you will be responsible for exemplifying company standards, behaviors and actions by providing guests with food and beverages served with a fun, friendly, professional, attentive approach that will ensure guest satisfaction beyond expectations; training, developing and coaching associates in all areas of their job role; and completing all necessary administrative duties.

As part of our leadership team, you’ll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure high-quality service, consistent product standards, and a welcoming atmosphere. You’ll provide leadership, support teamwork, and foster a positive and efficient work environment for associates.

Key Responsibilities

• Support the Restaurant Manager, Assistant Manager, and F&B Director and understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort, communicating expectations and enforcing those policies and procedures with restaurant associates.
• Fill in where needed (as associate) to ensure guest service standards and efficient operations are met daily.
• Continually strive to develop, coach, and train your staff in all areas of professional development.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

What We’re Looking For

• General food and beverage knowledge, involving at least 1 year of front-of-the-house operations and/or supervisory positions in a hotel or resort setting is preferred.
• Prior restaurant experience in a full-service restaurant is required.
• Must be able to communicate, read, write, and speak English effectively. Bi-lingual skills are preferred but not required.
• State or Local Law may require a certificate upon completion of an alcohol awareness/safety class as well as state-certified proper food handling certification.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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