SOP & Change Management Lead

GT Independence, LLC; Sturgis (MI); Hybrid; USD 80,000 - 90,000; Full time

Job summary

GT Independence in the United States is seeking an Operations Standards Manager to develop, implement, and maintain operational processes, documentation, and standards across markets. You will drive SOP development, change management, and cross-functional collaboration with IT, Legal, Compliance, and Training teams.

This role requires 5+ years in operations, leadership experience, and strong writing and analytical skills.

Qualifications

• 5+ years of experience in operations, business process improvement, change management, or related areas.
• Prior leadership or supervisory experience.
• Demonstrated ability to write high-quality SOPs, workflows, and job aids for diverse audiences.
• Experience supporting system implementations and working closely with IT teams.
• Experience managing multiple projects and competing priorities in a fast-paced environment.
• Strong analytical skills with experience using operational data and reporting to drive decisions and change.
• Exceptional communication, critical thinking, and cross-functional collaboration skills.
• Strong critical thinking, problem solving, and organizational skills.
• Advanced proficiency with Microsoft Office applications.

Responsibilities

• Lead the creation, revision, and lifecycle management of Standard Operating Procedures (SOPs), job aids, reference guides, and process maps.
• Establish documentation standards including version control, formatting, terminology, and approval workflows.
• Conduct needs assessments to identify documentation gaps and prioritize content updates.
• Ensure all process documentation reflects regulatory, policy, system, and business rule changes.
• Coordinate operational impact assessments for proposed changes originating from markets, IT, compliance, or leadership.
• Develop operational readiness plans including SOP updates, communication strategy, and staff enablement resources.
• Participate in CAB (Change Advisory Board) or equivalent decision meetings as an Operations representative.
• Facilitate stakeholder alignment and ensure required signoffs for changes affecting operations.
• Partner with IT to interpret system changes, validate workflow impacts, and support user acceptance testing from an operations perspective.
• Support system rollouts and new-business implementations by defining operational requirements and standardizing workflows.
• Collaborate with Operations Training to ensure materials reflect current processes and are deployed effectively.
• Serve as the operational SME for enterprise tools and technology used by front-line teams.
• Identify inefficiencies and inconsistencies in operational practices; recommend and implement standardized solutions.
• Monitor adherence to established standards, elevate issues when corrective action is needed, and work towards process improvement.
• Leverage data and user feedback to inform documentation and process improvement priorities.
• Own and oversee operational performance dashboards that measure and track key strategic objectives, including cash conversion cycle, growth initiatives, productivity, and operational efficiency metrics, ensuring timely and accurate reporting for leadership decision-making.

Skills

Operations leadership

Documentation writing

Project management

Cross-functional collaboration

Analytical skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

GT Independence in the United States is seeking an Operations Standards Manager to develop, implement, and maintain operational processes, documentation, and standards across markets. You will drive SOP development, change management, and cross-functional collaboration with IT, Legal, Compliance, and Training teams.

This role requires 5+ years in operations, leadership experience, and strong writing and analytical skills.