Solutions Technician – Sales Service

Steadfast Alliance; San Antonio (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Company vehicle provided for business

Commission-based bonuses

Tools provided for job duties

Health insurance & company benefits

Job summary

Steadfast Alliance seeks a Solutions Technician to inspect HOA/CDD communities, identify maintenance gaps, prepare proposals, and perform approved repairs. The role combines fieldwork with sales activities to generate additional revenue within existing accounts.

The candidate will balance hands-on duties with estimating, customer communication, and proactive service recommendations, traveling between assigned communities with a company vehicle provided.

Qualifications

• Previous experience in property maintenance, construction repairs, landscaping, or related field.
• Hands-on experience with hand tools, power tools, and repair materials.
• Ability to identify maintenance issues and propose practical solutions.
• Ability to estimate labor/materials and prepare proposals.
• Strong customer service, communication, and organizational skills.
• Sales experience or ability to generate additional business.
• Ability to travel between assigned communities.
• Valid Florida driver's license and clean driving record.

Responsibilities

• Property inspections in HOA/CDD communities to identify maintenance deficiencies and repair opportunities.
• Perform approved minor repairs and coordinate resources for specialized work.
• Present recommendations to managers and proactively promote services.
• Maintain records, track proposals, and ensure timely billing; support sales goals.

Skills

Hand & power tools

Estimate labor

Customer service

Communication

Organizational skills

Sales experience

Independent work

Travel

Driver's license

Tools

Estimating software

Job description

Department: Operations

Reports To: Operations Manager / Account Manager

Location: San Antonio, Florida – Travel to Assigned Client Communities

Employment Type: Full-Time

Pay Range: $22-$26 + Commission

Position Summary

The Solutions Technician is responsible for inspectingexisting Steadfast Alliance client communities, primarily HOA and CDDproperties, to identify maintenance deficiencies, repair needs, andopportunities for property improvements. This position evaluates issues,recommends practical solutions, prepares estimates and proposals, and performsapproved repairs within the technician's capabilities.

In addition to technical responsibilities, this position hasa sales and business development component focused on identifying additionalservice opportunities within existing customer accounts. The SolutionsTechnician is expected to proactively recommend services, present solutions tocustomers, follow up on proposals, and help generate additional revenue for thecompany.

The ideal candidate is hands-on, resourceful, mechanicallyinclined, customer-focused, and comfortable balancing fieldwork withestimating, customer communication, and sales activities.

1. Property Inspections & Problem Identification

• Routinelyinspect assigned HOA and CDD communities to identify maintenancedeficiencies, property damage, and repair opportunities.
• Identifyissues affecting the appearance, functionality, safety, and overallcondition of community common areas.
• Documentfindings with photographs, measurements, locations, and recommendedcorrective actions.
• Evaluaterepair requirements and determine appropriate materials, labor, andresources needed.
• Identifyopportunities for property improvements and additional services.
• Prepareprofessional repair proposals outlining scope of work, materials, labor,equipment, and pricing.
• Identifyopportunities to generate additional revenue through repairs,enhancements, and other services offered by Steadfast Alliance.
• Presentand explain recommendations to property managers, HOA/CDD representatives,and other customer contacts.
• Proactivelypromote company services and recommend solutions that address customerneeds.
• Followup on outstanding proposals and pending customer approvals to help convertopportunities into completed work.
• Buildpositive customer relationships that encourage repeat business, customersatisfaction, and retention.
• Coordinatewith account managers and operations leadership to develop and closeadditional service opportunities.
• Worktoward established sales, revenue, and performance goals.

3. Repairs & Field Services

• Performapproved minor repairs within demonstrated skills and companyauthorization.
• Completetasks such as landscape lighting bulb replacement, minor sidewalk andpaver repairs, and other common-area maintenance work.
• Coordinateadditional resources when projects require specialized skills, equipment,or licensed trades.
• Ensureapproved work is completed safely, efficiently, and according to companyquality standards.
• Scheduleand coordinate repairs to minimize disruption to residents and ongoingmaintenance operations.

4. Customer Service & Communication

• Maintainprofessional relationships with property managers, communityrepresentatives, and Steadfast Alliance personnel.
• Communicateinspection findings, recommended solutions, pricing, and project statusclearly.
• Respondto customer questions and concerns in a timely and professional manner.
• Coordinatewith maintenance supervisors and account managers to ensure consistentcustomer service and avoid duplicate efforts.
• RepresentSteadfast Alliance professionally while working at customer properties.

5. Administrative & Operational Responsibilities

• Maintainaccurate records of inspections, estimates, proposals, labor hours,materials, and completed work.
• Trackproposal status and obtain documented customer authorization beforebeginning work.
• Submitrequired documentation to support accurate and timely customer billing.
• Maintaincompany-provided tools, equipment, and vehicle in good condition.
• Followcompany policies, safety procedures, and established operationalpractices.
• Performother duties as assigned by management.

Qualifications & Requirements

• Previousexperience in property maintenance, construction repairs, landscaping, ora related field.
• Hands-onexperience using common hand tools, power tools, and repair materials.
• Abilityto identify maintenance issues and recommend practical solutions.
• Abilityto measure work, estimate labor and material requirements, and prepareproposals.
• Strongcustomer service, communication, and organizational skills.
• Salesexperience or the ability to confidently present recommendations andgenerate additional business.
• Abilityto work independently, manage assignments, and follow through on customerrequests.
• Basiccomputer and smartphone skills, including email, photographs, andestimating or work-order software.
• Experienceworking with HOA/CDD communities, property managers, concrete or paverrepairs, or landscape lighting is preferred.
• Mustpossess a valid Florida driver's license and maintain a clean drivingrecord acceptable under company insurance requirements.
• Abilityto travel between assigned customer communities throughout the workday.

Compensation & Company-Provided Resources

• Competitivecompensation based on experience and qualifications.
• Commissionand/or performance-based bonus incentives tied to approved salesopportunities and established performance goals.
• Companyvehicle provided for business use.
• Companytools and equipment provided to perform assigned responsibilities.
• Othercompany-provided resources as determined by management.
• Eligibilityfor company benefits in accordance with established company policies.

Performance Expectations

Success in this position will be measured by the employee's ability to identify customer needs, provide effective solutions, generateadditional business, and complete quality work.

Key performance indicators include:

• Numberof property inspections and repair opportunities identified.
• Revenuegenerated through approved proposals and additional services.
• Proposalaccuracy, sales conversion, and follow-up.
• Qualityand timeliness of completed repairs.
• Customersatisfaction and retention.
• Accuratedocumentation supporting timely billing.
• Productivity,organization, and responsiveness.
• Safeoperation and proper care of company vehicles, tools, and equipment.

Working Conditions & Physical Requirements

• Primarilyoutdoor work at customer properties and community common areas.
• Regulartravel between assigned HOA/CDD communities.
• Exposureto Florida weather conditions, including heat, humidity, and rain.
• Frequentwalking, standing, bending, kneeling, and working on uneven surfaces.
• Abilityto lift, carry, and operate tools and equipment necessary to performassigned duties.
• Mustbe able to perform essential job functions, with or without reasonableaccommodation.
• Competitivehourly pay based on experience and qualifications.
• Opportunitiesfor overtime based on project schedules and workload.
• On-the-jobtraining and opportunities to develop irrigation installation skills.
• Opportunitiesfor advancement to Irrigation Technician, Irrigation Crew Leader, andother supervisory positions.
• Health insurance w employercontribution, paid time off, holidays, retirement plan with company match,uniforms, and other insurance benefits offered by Steadfast Alliance.

Equal Opportunity Employer

Steadfast Alliance is an equal opportunity employer. Weconsider qualified applicants without regard to race, color, religion, sex,national origin, disability, age, or other protected status under applicablelaw.