Solutions Technician – Sales & Service

Steadfast Alliance; San Antonio (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Company vehicle provided

Health insurance

Paid time off

Retirement plan with company match

Job summary

Steadfast Alliance is seeking a Solutions Technician – Sales & Service to inspect HOA and CDD communities in the San Antonio area, identify maintenance needs, and propose practical improvements. The role blends fieldwork with estimating, customer communication, and sales of additional services.

You will prepare professional repair proposals, present solutions to managers, and help generate revenue while maintaining high service standards.

Qualifications

• Previous experience in property maintenance, construction repairs, landscaping, or a related field.
• Hands-on experience using common hand tools, power tools, and repair materials.
• Ability to identify maintenance issues and recommend practical solutions.
• Ability to measure work, estimate labor and material requirements, and prepare proposals.

Responsibilities

• Inspect HOA/CDD communities to identify maintenance deficiencies and repair opportunities.
• Prepare repairs proposals outlining scope, materials, labor, and pricing.
• Identify opportunities to generate additional revenue through repairs and other services.
• Present recommendations to property managers and account contacts; follow up on approvals.

Skills

Property maintenance

Hand tools

Power tools

Sales experience

Customer service

Estimating

Communication

Driver's license

Tools

Hand tools

Power tools

Estimating software

Job description

Solutions Technician – Sales & Service

Company: Steadfast Alliance

Department: Operations
Reports To: Operations Manager / Account Manager
Location: San Antonio, Florida – Travel to Assigned Client Communities
Employment Type: Full-Time

Pay Range: $22-$26 + Commission

Position Summary

The Solutions Technician is responsible for inspectingexisting Steadfast Alliance client communities, primarily HOA and CDDproperties, to identify maintenance deficiencies, repair needs, andopportunities for property improvements. This position evaluates issues,recommends practical solutions, prepares estimates and proposals, and performsapproved repairs within the technician's capabilities.

In addition to technical responsibilities, this position hasa sales and business development component focused on identifying additionalservice opportunities within existing customer accounts. The SolutionsTechnician is expected to proactively recommend services, present solutions tocustomers, follow up on proposals, and help generate additional revenue for thecompany.

The ideal candidate is hands-on, resourceful, mechanicallyinclined, customer-focused, and comfortable balancing fieldwork withestimating, customer communication, and sales activities.

Essential Duties & Responsibilities

1. Property Inspections & Problem Identification

• Routinelyinspect assigned HOA and CDD communities to identify maintenancedeficiencies, property damage, and repair opportunities.
• Identifyissues affecting the appearance, functionality, safety, and overallcondition of community common areas.
• Documentfindings with photographs, measurements, locations, and recommendedcorrective actions.
• Evaluaterepair requirements and determine appropriate materials, labor, andresources needed.
• Identifyopportunities for property improvements and additional services.

2. Estimating, Proposals & Sales Development

• Prepareprofessional repair proposals outlining scope of work, materials, labor,equipment, and pricing.
• Identifyopportunities to generate additional revenue through repairs,enhancements, and other services offered by Steadfast Alliance.
• Presentand explain recommendations to property managers, HOA/CDD representatives,and other customer contacts.
• Proactivelypromote company services and recommend solutions that address customerneeds.
• Followup on outstanding proposals and pending customer approvals to help convertopportunities into completed work.
• Buildpositive customer relationships that encourage repeat business, customersatisfaction, and retention.
• Coordinatewith account managers and operations leadership to develop and closeadditional service opportunities.
• Worktoward established sales, revenue, and performance goals.

3. Repairs & Field Services

• Performapproved minor repairs within demonstrated skills and companyauthorization.
• Completetasks such as landscape lighting bulb replacement, minor sidewalk andpaver repairs, and other common-area maintenance work.
• Coordinateadditional resources when projects require specialized skills, equipment,or licensed trades.
• Ensureapproved work is completed safely, efficiently, and according to companyquality standards.
• Scheduleand coordinate repairs to minimize disruption to residents and ongoingmaintenance operations.

4. Customer Service & Communication

• Maintainprofessional relationships with property managers, communityrepresentatives, and Steadfast Alliance personnel.
• Communicateinspection findings, recommended solutions, pricing, and project statusclearly.
• Respondto customer questions and concerns in a timely and professional manner.
• Coordinatewith maintenance supervisors and account managers to ensure consistentcustomer service and avoid duplicate efforts.
• RepresentSteadfast Alliance professionally while working at customer properties.

5. Administrative & Operational Responsibilities

• Maintainaccurate records of inspections, estimates, proposals, labor hours,materials, and completed work.
• Trackproposal status and obtain documented customer authorization beforebeginning work.
• Submitrequired documentation to support accurate and timely customer billing.
• Maintaincompany-provided tools, equipment, and vehicle in good condition.
• Followcompany policies, safety procedures, and established operationalpractices.
• Performother duties as assigned by management.

Qualifications & Requirements

• Previousexperience in property maintenance, construction repairs, landscaping, ora related field.
• Hands-onexperience using common hand tools, power tools, and repair materials.
• Abilityto identify maintenance issues and recommend practical solutions.
• Abilityto measure work, estimate labor and material requirements, and prepareproposals.
• Strongcustomer service, communication, and organizational skills.
• Salesexperience or the ability to confidently present recommendations andgenerate additional business.
• Abilityto work independently, manage assignments, and follow through on customerrequests.
• Basiccomputer and smartphone skills, including email, photographs, andestimating or work-order software.
• Experienceworking with HOA/CDD communities, property managers, concrete or paverrepairs, or landscape lighting is preferred.
• Mustpossess a valid Florida driver's license and maintain a clean drivingrecord acceptable under company insurance requirements.
• Abilityto travel between assigned customer communities throughout the workday.

Compensation & Company-Provided Resources

• Competitivecompensation based on experience and qualifications.
• Commissionand/or performance-based bonus incentives tied to approved salesopportunities and established performance goals.
• Companyvehicle provided for business use.
• Companytools and equipment provided to perform assigned responsibilities.
• Othercompany-provided resources as determined by management.
• Eligibilityfor company benefits in accordance with established company policies.

Performance Expectations

Success in this position will be measured by the employee's ability to identify customer needs, provide effective solutions, generateadditional business, and complete quality work.

Key performance indicators include:

• Numberof property inspections and repair opportunities identified.
• Revenuegenerated through approved proposals and additional services.
• Proposalaccuracy, sales conversion, and follow-up.
• Qualityand timeliness of completed repairs.
• Customersatisfaction and retention.
• Accuratedocumentation supporting timely billing.
• Productivity,organization, and responsiveness.
• Safeoperation and proper care of company vehicles, tools, and equipment.

Working Conditions & Physical Requirements

• Primarilyoutdoor work at customer properties and community common areas.
• Regulartravel between assigned HOA/CDD communities.
• Exposureto Florida weather conditions, including heat, humidity, and rain.
• Frequentwalking, standing, bending, kneeling, and working on uneven surfaces.
• Abilityto lift, carry, and operate tools and equipment necessary to performassigned duties.
• Mustbe able to perform essential job functions, with or without reasonableaccommodation.

Compensation & Benefits

• Competitivehourly pay based on experience and qualifications.
• Opportunitiesfor overtime based on project schedules and workload.
• On-the-jobtraining and opportunities to develop irrigation installation skills.
• Opportunitiesfor advancement to Irrigation Technician, Irrigation Crew Leader, andother supervisory positions.
• Health insurance w employercontribution, paid time off, holidays, retirement plan with company match,uniforms, and other insurance benefits offered by Steadfast Alliance.

Equal Opportunity Employer

Steadfast Alliance is an equal opportunity employer. Weconsider qualified applicants without regard to race, color, religion, sex,national origin, disability, age, or other protected status under applicablelaw.