Solutions Technician

IICRC; Clarksville (TN); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Training & development

Job summary

ServiceMaster Clean of Fraser Valley seeks a motivated technician to drive service success and enhance client satisfaction. You will apply science, mathematics, and technology to build trust and profitability, while collaborating with management and teammates to meet annual goals.

Responsibilities include customer visits, scheduling coordination, testing, remediation, and using POS/CRM to coordinate with clients and team, ensuring high-quality outcomes.

Qualifications

• Technical degree or certification, or willingness to become certified in GHS offered courses.
• Awareness of health and safety issues.
• Ability to adapt to work schedules and flexible shifts.
• Excellent customer service, communication and self-management skills.

Responsibilities

• Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all testing, remediation and services to ensure proper processes.
• Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
• Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
• Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Skills

Customer service

Communication

Safety awareness

Flexibility

Education

Technical degree or certification

Job description

Benefits:

• Competitive salary


• Flexible schedule


• Training & development

Are you a self-starter who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable technician, you will also apply your knowledge of science, mathematics, and technology to enhance client trust, build rapport, and drive yourself and your team to meet annual goals. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships.

Responsibilities

• Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.


• Manage all testing, remediation and services to ensure proper processes.


• Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.


• Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.


• Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.


• Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.


• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Qualifications & Skills

• Technical degree or certification, or willingness to become certified in GHS offered courses


• Awareness of health and safety issues


• Ability to adapt to work schedules and flexible shifts


• Excellent customer service, communication and self-management skills