Solutions Technician

IICRC; Centennial, Northern (CO, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Job summary

IICRC in Centennial, CO seeks a self-starter service technician to drive customer satisfaction and improve client retention. You will apply your knowledge of science, math, and technology to enhance client trust and teamwork.

The role emphasizes collaboration with management to meet annual goals with flexibility, strong communication, and delivering high-quality service on schedule.

Qualifications

• Technical degree or certification; willingness to pursue GHS courses.
• Awareness of health and safety issues.
• Ability to adapt to work schedules and flexible shifts.
• Excellent customer service, communication and self-management skills.

Responsibilities

• Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all testing, remediation and services to ensure proper processes.
• Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
• Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
• Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Skills

Excellent customer service

Communication

Self-management

Education

Technical degree or certification

Job description

Benefits:

• Bonus based on performance


• Dental insurance


• Flexible schedule


• Health insurance

Are you a self-starter who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable technician, you will also apply your knowledge of science, mathematics, and technology to enhance client trust, build rapport, and drive yourself and your team to meet annual goals. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships.

Responsibilities

• Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.


• Manage all testing, remediation and services to ensure proper processes.


• Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.


• Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.


• Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.


• Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.


• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Qualifications & Skills

• Technical degree or certification, or willingness to become certified in GHS offered courses


• Awareness of health and safety issues


• Ability to adapt to work schedules and flexible shifts


• Excellent customer service, communication and self-management skills