Indoor Air Quality Solutions Technician

ServiceMaster Clean of Fraser Valley; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

ServiceMaster Clean of Fraser Valley in Columbus, Ohio is seeking dedicated technicians who excel in customer service. You will enhance client satisfaction, manage testing and remediation, and effectively utilize a POS/CRM system to coordinate jobs.

Ideal candidates will possess a technical degree or certification and excellent communication and self-management skills. A flexible work schedule and the ability to collaborate with management and team members are essential for success.

Qualifications

• Technical degree or certification, or willingness to become certified in GHS offered courses.
• Ability to adapt to work schedules and flexible shifts.

Responsibilities

• Provide customer service and support visits to ensure maximum efficiency.
• Manage all testing, remediation, and services for proper processes.
• Effectively use POS/CRM system to complete jobs properly.

Skills

Excellent customer service

Communication skills

Self-management skills

Awareness of health and safety issues

Education

Technical degree or certification

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development

Are you a self-starter who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability. As a valuable technician, you will also apply your knowledge of science, mathematics, and technology to enhance client trust, build rapport, and drive yourself and your team to meet annual goals. If you want a career where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships.

Responsibilities

• Provide customer service and support visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all testing, remediation and services to ensure proper processes.
• Effectively use POS/CRM system to complete jobs properly and coordinate with the team and customers.
• Collaborate with team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using accurate procedures and protocols.
• Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, suggest enhanced add on services, and recommend improvements.
• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Qualifications & Skills

• Technical degree or certification, or willingness to become certified in GHS offered courses
• Awareness of health and safety issues
• Ability to adapt to work schedules and flexible shifts
• Excellent customer service, communication and self-management skills