Solutions Support Engineer

Wiz; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a fast-growing startup that is transforming cloud security and empowering businesses. As a Solutions Support Engineer, you'll be part of a global team dedicated to providing exceptional technical support. This role involves troubleshooting technical problems, scaling support capabilities, and collaborating with engineering teams to enhance customer experiences. With a focus on innovation and creativity, you'll have the opportunity to make a significant impact in a rapidly evolving market. If you're passionate about technology and eager to contribute to a dynamic team, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in customer support or related roles.
• Experience with Cloud technologies and debugging code.
• Excellent organizational and project management skills.

Responsibilities

• Provide technical customer support within the Wiz product.
• Troubleshoot and resolve customer technical issues.
• Design scalable solutions through automation.

Skills

Customer Support

Technical Support

System Administration

Cloud Technologies (Azure, AWS, GCP)

Coding (Java, Python, Shell, JavaScript, JSON)

Linux Environments

Kubernetes

Project Management

Networking Fundamentals

Security Frameworks

Education

Bachelor's degree in Computer Science

Equivalent industry experience and certifications

Tools

DevOps Tools

Command-Line Tools

Virtualization Tools

Job description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

As a Solutions Support Engineer, you will be a part of a global team responsible for providing an outstanding technical support experience. In this role, you will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and creating solutions for customers. You will also scale our support capabilities using coding and scripting.

WHAT YOU'LL DO

• Provide technical customer support within the Wiz product
• Own, troubleshoot, and resolve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases requiring escalation (technical or strategic)
• Create, maintain, and coordinate incident management requests to product or engineering teams
• Design and implement scalable solutions through automation
• Participate in on-call rotations for after-hours, holiday, and weekend support

WHAT YOU'LL BRING

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications
• 5+ years of hands-on experience in customer support, technical support, system administration, or related roles
• At least 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience reading or debugging code in Java, Python, Shell, JavaScript, or JSON
• Proficiency with command-line tools and Linux environments
• Experience with Kubernetes, virtualization, hybrid cloud, security systems, monitoring, and storage
• Familiarity with security frameworks or tools
• Excellent organizational and project management skills
• Fast learner, curious, and passionate about technology

NICE TO HAVE

• Experience with DevOps tools
• Familiarity with REST APIs or GraphQL
• Knowledge of web technologies (HTTP, HTML, DNS)
• Understanding networking fundamentals (TCP/IP, VPNs, VLANs, Load Balancing)
• Knowledge of relational databases

Wiz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other protected characteristics.

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