Solutions Support Engineer, Weekend 1st Shift, US-East / Remote - USA

Wiz; United States; Remote; USD 108,000 - 149,000; Full time

Job summary

Join a forward-thinking company at the forefront of cloud security as a Solutions Support Engineer. This role offers the opportunity to work in a dynamic environment, providing outstanding technical support and troubleshooting for a diverse range of clients. With a focus on innovation, you'll help design and implement solutions that enhance customer experiences while scaling support through automation. If you're passionate about technology and eager to make an impact in a rapidly growing field, this is the perfect opportunity for you to thrive and grow your career.

Benefits

Health Insurance

Flexible Spending

Connectivity Reimbursement

Employee Assistance

Disability Insurance

401(k)

Paid Time Off

Equity Plan

Incentive Compensation

Qualifications

• 5+ years in customer or technical support roles.
• Experience with cloud technologies and Linux environments.

Responsibilities

• Provide technical customer support and troubleshoot issues.
• Design solutions to scale support through automation.

Skills

Customer Support

Technical Support

Cloud Technologies (Azure, AWS, GCP)

Linux Environments

Kubernetes

Project Management

Networking Fundamentals

Security Frameworks

DevOps Technologies

Education

Bachelor's degree in Computer Science

Certifications in Cybersecurity or Engineering

Tools

Command-line Tools

REST APIs

GraphQL

Job description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Solutions Support Engineer, you will be part of a global team responsible for providing an outstanding technical support experience. In this role, you will troubleshoot technical problems for customers, involving debugging, networking, system administration, updating documentation, and creating solutions for customers while scaling our support using coding and scripting.

What You’ll Do

1. Provide technical customer support within the Wiz product.
2. Own, troubleshoot, and resolve customer technical issues using collaboration, troubleshooting best practices, and transparency.
3. Identify cases requiring escalation (technical or strategic).
4. Create, maintain, and coordinate incident management requests to product or engineering teams.
5. Design and implement solutions that scale support through automation.
6. Participate in on-call rotation for after-hours, holiday, and weekend support.

What You’ll Bring

1. Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience and certifications.
2. 5+ years of hands-on experience in customer support, technical support, system administration, or related roles.
3. At least 1+ year experience with Cloud technologies (Azure, AWS, GCP).
4. Proficiency with command-line tools and Linux environments.
5. Experience with Kubernetes, virtualization, hybrid cloud, cloud security, monitoring, and storage.
6. Familiarity with security frameworks or tools.
7. Excellent organizational and project management skills.
8. Fast learner with curiosity and a love for technology.
9. Schedule: Saturday - Wednesday, 9am - 6pm PT.

Nice to Have

1. Experience with DevOps technologies.
2. Familiarity with REST APIs or GraphQL.
3. Knowledge of web technologies (HTTP, HTML, DNS).
4. Understanding of networking fundamentals (TCP/IP, VPNs, VLANs, Load Balancing).
5. Understanding of relational databases.

Candidates must meet EAR part 772 and ITAR 120.15 definitions of a U.S. person and reside in the contiguous United States.

Wiz offers a comprehensive benefits package, including health insurance, flexible spending, connectivity reimbursement, employee assistance, disability insurance, 401(k), paid time off, and more. Compensation will be based on experience, skills, and location, with a salary range of $108,000 — $148,500 USD. This role is eligible for Wiz’s equity plan and incentive compensation.

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