Solutions Specialist

Launcher Solutions, Inc.; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Launcher Solutions, Inc. is seeking a customer-focused professional to bridge lenders and our software. You will learn each customer’s lending programs, join discovery calls, and demonstrate our origination and decisioning tools.

You will lead implementations from requirements through configuration, testing and launch, coordinating timelines and vendors, and training customer teams remotely and onsite.

Qualifications

• Experience in lending or financial services such as origination, underwriting, verification, operations or servicing.
• Ability to map customer workflows and translate needs into requirements.
• Proven ability to manage multiple priorities and communicate clearly.

Responsibilities

• Learn how each customer operates, including its lending programs and workflows.
• Join discovery calls and demonstrate Launcher products to prospective lenders.
• Lead implementations from requirements through configuration, testing, training and launch.
• Coordinate timelines, decisions and third-party vendors.
• Train customer teams remotely and onsite, then stay their point of contact.
• Investigate questions and issues and drive them to resolution.
• Translate customer needs into product requirements and test deliverables.

Skills

Lending knowledge

Customer engagement

Project management

Clear communication

Tools

SaaS products

Web APIs & JSON

Advanced Excel

SQL

Job description

You sit between our customers and our software: learning how each lender operates, recommending configurations that fit, and leading implementations through to launch.

Who we are

LAUNCHER.SOLUTIONS builds loan origination and decisioning software for automotive and consumer lenders, with particular depth in subprime and near-prime programs. appTRAKER handles origination, myDEALER manages dealer relationships, and myLOAN gives borrowers a way to reach their lender and manage their accounts.

Lending software has to work in the real world. That means understanding how each customer actually operates, answering quickly, and building practical things that help people do their jobs.

What you will do

Learn how each customer operates, including its lending programs, workflows, policies and vendors

Join discovery calls and demonstrate Launcher products to prospective lenders

Recommend configurations and workflows that fit the way a lender works

Lead implementations from requirements through configuration, testing, training and launch

Coordinate timelines, decisions, dependencies and third-party vendors

Train customer teams remotely and onsite, then stay their point of contact

Investigate questions and issues, and follow them through to resolution

Translate customer needs into product requirements, then test what comes back

What we are looking for

Experience in lending or financial services: origination, underwriting, verification, operations or servicing

A practical grasp of how lending workflows, policies and systems fit together

Experience working directly with customers or business partners

The habit of finding the underlying problem before recommending a fix

Strong written and verbal communication, from frontline users to executives

Enough organization to run several active priorities without losing the details

Comfort learning complex software and explaining it clearly to other people

Willingness to travel occasionally for customer meetings, implementations and training

Helpful technical experience

You do not need to be a software developer. You should be comfortable learning how systems exchange information, and working through technical questions with customers and engineers. Any of the following helps:

Loan origination or servicing platforms

SaaS products

Web APIs and JSON

Advanced Excel and SQL

Is this you?

You may have worked in lending operations and found that what you enjoy most is improving the systems and processes around you. You may already be at a lending technology provider and want broader ownership of customer outcomes. Either way, you move comfortably between a customer conversation, an implementation plan, a product question and a technical problem, and when you take something on you see it through.

You will not be confined to one narrow part of the customer journey. There is room here to see problems through, contribute ideas, and make a visible difference in how lenders use Launcher.

Fully remote work within the United States

Competitive salary based on experience and qualifications

Performance-based compensation reviews and bonuses

Health, dental, vision and disability insurance

A team that values care, responsiveness and follow-through