Solutions Specialist

Jobtailor; Farmington Hills (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in Farmington Hills, MI, is seeking a Delivery Coordinator to support client solutions delivery and coordinate activities across internal and external teams. You will help gather requirements, document workflows, monitor progress, and ensure timelines are met.

The role involves collaboration with Solutions Advisors and engineering teams, participating in testing, UAT coordination, and ensuring quality throughout delivery.

Qualifications

• Gather and articulate business requirements for client solutions.
• Document workflows, processes, and delivery details for clarity.
• Coordinate testing activities and validate solutions with teams.
• Set up solutions and assist with implementation activities.
• Record defects and validate resolution during testing cycles.

Responsibilities

• Support the delivery of client solutions through coordination, tracking, and communication.
• Assist with gathering and organizing business and user requirements for solutions and enhancements.
• Help document workflows, processes, solution details, and delivery-related information.
• Monitor assignment progress and help ensure timelines and deliverables remain on track.
• Coordinate internal and client touchpoints as needed throughout the delivery process.
• Research solution options, enhancements, and operational recommendations for clients.
• Assist with solution setup, validation, testing coordination, and implementation-related activities.
• Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
• Participate in software and solution testing from the perspectives of functionality, usability, reliability, integration, and performance.
• Assist with documenting testing activities, defects, validation steps, and outcomes.
• Support User Acceptance Testing (UAT) coordination and client readiness activities.
• Work proactively with engineering and delivery teams to promote quality throughout the delivery process.
• Identify issues and elevate concerns appropriately to ensure timely resolution.
• Maintain functional knowledge of supported solutions, products, and delivery processes.
• Develop an understanding of client objectives, operational needs, and delivery expectations.
• Provide guidance, support, and best-practice recommendations related to solution usage and delivery processes.

Skills

Business Requirements Gathering

Workflow Documentation

Testing Coordination

Solution Setup

Defect Documentation

Education

High School Diploma

Associate’s Degree

Job description

Responsibilities

• Support the delivery of client solutions through coordination, tracking, follow-up, and communication activities.
• Assist with gathering and organizing business and user requirements for solutions and enhancements.
• Help document workflows, processes, solution details, and delivery-related information.
• Monitor assignment progress and help ensure timelines and deliverables remain on track.
• Coordinate internal and client touchpoints as needed throughout the delivery process.
• Research solution options, enhancements, and operational recommendations for clients.
• Assist with solution setup, validation, testing coordination, and implementation-related activities.
• Collaborate with Solutions Advisors and technical teams to support successful solution outcomes.
• Participate in software and solution testing from the perspectives of functionality, usability, reliability, integration, and performance.
• Assist with documenting testing activities, defects, validation steps, and outcomes.
• Support User Acceptance Testing (UAT) coordination and client readiness activities.
• Work proactively with engineering and delivery teams to promote quality throughout the delivery process.
• Identify issues and elevate concerns appropriately to ensure timely resolution.
• Maintain functional knowledge of supported solutions, products, and delivery processes.
• Develop an understanding of client objectives, operational needs, and delivery expectations.
• Provide guidance, support, and best-practice recommendations related to solution usage and delivery processes.

Requirements

• High school diploma or equivalent required.
• Associate’s degree, technical training, business coursework, or equivalent professional experience preferred.
• Two or more years of experience in client service, operations, solution delivery, software support, implementation, or a related field preferred.
• Experience managing multiple requests, assignments, or projects simultaneously.
• Experience working collaboratively with internal teams and external clients preferred.

Hard Skills

• Business Requirements Gathering
• Workflow Documentation
• Testing Coordination
• Solution Setup
• Defect Documentation

Soft Skills

• Communication
• Problem-Solving
• Proactive Support
• Organizational Skills

Certifications & Qualifications

• High School Diploma
• Associate’s Degree