Solutions Specialist

Hyrhub; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Hyrhub in Dallas is seeking a Solution Specialist to collaborate with the sales team in customer presentations, helping clients select the right solution and document technical requirements. You will act as liaison between Sales and product development, responding to RFIs and RFPs, and coordinating the transition to implementation.

The role includes onboarding customers with kickoff and a detailed implementation plan, initiating procurement activities, and sharing business process documents.

Qualifications

• Candidates should have at least a high school diploma or higher.
• Basic electronics and network knowledge with router and access point configuration.
• Proficient in Microsoft Office applications.
• Strong attention to detail and analytical skills.
• Willing to learn and work under pressure.
• Experience with venue management or entertainment tech a plus.
• Team player with cross-department collaboration.

Responsibilities

• Collaborate with the sales team to present solutions.
• Determine and document client technical requirements.
• Serve as liaison between Sales and product development.
• Respond to RFIs and RFPs.
• Coordinate pre-sales to implementation transition.
• Onboard customers with kickoff and detailed implementation plan.
• Initiate procurement activities and review business processes.
• Schedule weekly implementation calls and publish status reports.
• Travel to customer sites for installation and go-live support.
• Provide onsite and remote training.
• Ensure successful go-live handoff to Support.
• Maintain ongoing customer relationships to drive success.
• Manage issues with internal teams.
• Other tasks as assigned.

Skills

Electronics knowledge

Network basics

Router & access point knowledge

Microsoft Office

Detail-oriented

Analytical skills

Organizational skills

Proactive learner

Pressure handling

Team player

Customer-facing

Education

High School Diploma

Associate degree or higher preferred

Tools

Microsoft Office

Job description

Responsibilities

• Collaborate with the sales team as a Solution specialist in customer presentations helping


• customers select the correct solution.


• Determine and document the technical requirements to meet the client goals and function as a


• liaison between the Sales team and product development teams.


• Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers.


• Coordinate the transition between pre-sales and implementation once sale is closed.


• Onboard the customer starting with the kick-off meeting followed by preparing and managing the


• detailed implementation plan following the company guidelines.


• Initiate procurement related activities with the various internal and external procurement teams


• Work with customers to review the business process and create a business process document


• and process mapping document.


• Schedule and manage weekly implementation call with customers and publish weekly status


• reports.


• Coordinate with the Installation team to plan travel for installation if needed.


• Conduct an overall validation of the solution scope and manage the transition through go live.


• Prepare training plans and execute onsite & remote training.


• Travel to customer site as part of implementation & onsite go-live assistance.


• Setup transition sessions to Support, introduce to customer and initiate hand over.


• Review installation with the customer and get a sign off for Go-Live followed by formal feedback


• from customer.


• Act as a primary point of contact, maintaining customer relationship and work towards customer's success via the use of the company solutions and services.


• Schedule and manage periodic meetings with customers according to company guidelines.


• Manage any critical issues through resolution and follow up in collaboration with internal teams.


• Any other tasks assigned by manager or company.

Preferred Qualifications

• High School Diploma, associate degree or higher Preferred


• Adequate knowledge of electronics and basic Network knowledge with router and access point


• configuration knowledge. Proficient in technology, especially Microsoft Office applications.


• High attention to detail, strong analytical and organizational skills.


• Proactive qualities with the willingness to learn.


• Ability to work well under pressure and with minimal supervision.


• Experience working in Venue Management Systems providers, Cashless system providers,


• Family Entertainments (FEC), Amusement and Theme parks a plus.


• Team player, willing to help and support other employees and departments.

Job requirements and working conditions.

• Candidates will be required to pass a background check and drug screening.


• Must be able to work long hours seated and in front of a computer.


• This position requires the Candidate to be based in Dallas.


• Valid US driver's license, Valid Passport (travel to national & international locations as needed).


• Willing to work flexible hours including weekends and evenings based on customer demand.


• Willing to travel to customer locations as necessary.


• Candidate will be required to work out of Dallas, US office.