Solutions Implementation Engineer

WIKA Group; Lawrenceville (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Work-life integration

Mobile working

Flexible working hours

Pension scheme

Good development opportunities

Employee discounts

Attractive remuneration system

Health initiatives

Job summary

The WIKA Group is seeking a skilled professional to streamline onboarding, conduct kick-off meetings, and ensure ongoing customer value through data-driven insights. You will balance technical delivery with subscription growth while collaborating across teams.

Ideal candidates bring 3+ years in Technical Sales, Solution Architecture, or System Integration in Industrial Automation or SaaS, with strong knowledge of IoT platforms and data visualization tools.

Qualifications

• Associate degree in Engineering Technology or related field with 4 years of relevant experience.
• Bachelor's degree in Engineering or related technical discipline preferred.

Responsibilities

• Streamline adoption and manage onboarding ensuring a great customer experience.
• Conduct kick-off meetings to define goals, timelines and deliverables.
• Proactive engagement maintaining regular communication to address concerns and provide insights for optimization.
• Monitor customer health indicators, platform adoption, system utilization, and engagement levels to identify opportunities to improve customer outcomes.
• Support early-stage technically complex sales calls for faster order intake.
• Facilitate platform environment customization efforts presenting tailored sales demonstrations.
• Support proof-of-value pilots through dashboard configuration, sensor connectivity, and data visualization activities.
• Enable the sales team to offer technically competitive 'proof of value' pilots by leading customization of dashboards.

Skills

Technical Sales

Solution Architecture

System Integration

IoT platforms

Data analysis

Cross-functional collaboration

Customer communication

Education

Associate degree in Engineering Technology or related field

Bachelor's degree preferred

Tools

CRM

Microsoft Office

Job description

Your activities

• Streamline adoption and manage the technical onboarding of the customer project team, ensuring a great customer experience
• Conduct kick-off meetings to define goals, timelines and deliverables
• Proactive engagement maintaining regular communication to address concerns and provide insights for optimization
• Ensuring customer retention by fostering customer relationships and delivering ongoing value by analyzing data consumption, providing actionable insights and determining appropriate data package for their evolving business needs.
• Monitor customer health indicators, platform adoption, system utilization, and engagement levels to identify opportunities to improve customer outcomes and support subscription retention.
• Support early-stage technically complex sales calls for faster order intake
• Facilitate platform environment customization efforts presenting tailored sales demonstrations
• Support proof-of-value pilots through dashboard configuration, sensor connectivity, and data visualization activities.
• Enable the sales team to offer technically competitive "proof of value" pilots by leading customization efforts of dashboards, connected sensors and visualized data.
• Performs other ancillary duties as requested

Your profile

• Associate degree in Engineering Technology, Industrial Automation, Electronics, Instrumentation, or a related technical field with four (4) years of relevant experience required; Bachelor's degree in Engineering or related technical discipline preferred. Equivalent combinations of education and directly related experience will be considered.
• 3+ years’ experience in Technical Sales, Solution Architecture, or System Integration within the Industrial Automation, IoT, or SaaS sectors.
• Strong working knowledgeof industrial communication protocols, including LoRaWAN, Wireless HART, ISA100, Modbus, OPC-UA and MQTT
• Strong working knowledge of common sensor types: pressure, temperature, level, flow
• Working knowledge of IIoT platform integration with various business platforms
• Ability to balance technical solution delivery with subscription growth and customer retention objectives
• Strong listening and communication skills to tailor customer specific solution based on their needs
• Basic project management skills leading, coordinating, monitoring progress and driving deliverables.
• Highly organized and has effective time management skills
• Able to work cross functionally and inter-culturally
• Proficient with Microsoft Office & CRM
• Data analysis skills interpreting data, analyzing

Benefits:

• Work-life integration
• Mobile working
• Flexible working hours
• Pension scheme
• Good development opportunities
• Employee discounts
• Attractive remuneration system
• Health initiatives

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.