Solutions Engineering Manager

Liberate; United States; On-site; USD 210,000 - 240,000; Full time

Job summary

Liberate is the System of Action for Insurance. We build insurance-native AI agents that resolve customer requests end to end for P&C carriers, agencies, MGAs and TPAs.

Our voice-first agent Nicole answers customers instantly and brings in a person with full context when needed. The role of Solutions Engineering Manager combines hands-on deal-making with leading a small SE team to push technical discovery, demos, and scoping.

Qualifications

• 7 to 10+ years in solutions engineering or solutions consulting, including leadership of a team.
• Experience with CCaaS, UCaaS or voice AI platforms.
• Hands-on experience with LLMs.
• Executive presence and a consultative approach to discovery with business and IT stakeholders.
• Ability to build and run demos independently.
• Working knowledge of APIs and integration patterns.
• High ownership, urgency and comfort with startup pace.

Responsibilities

• Run technical and security discovery, deliver tailored demos, and define fit and scope of each solution for the customer.
• Lead functional and technical workshops, own solution design and SOW through approval and signature.
• Own responses to RFPs and security questionnaires, plus integration and architecture documentation.
• Hand each signed deal to Deployment and scope new use cases with the account owner.
• Coach Solutions Engineers on discovery, demos, and scoping quality.
• Set team standards for technical discovery and screening processes.
• Run the team's operating cadence and balance deal coverage across the team.

Skills

Solutions engineering leadership

Deal ownership

CCaaS/UCaaS/voice AI

LLMs experience

Executive presence

Demo development

APIs & integration

Startup pace

Tools

APIs

Job description

Liberate is the System of Action for Insurance. We build insurance-native AI agents that resolve customer requests end to end across sales, service and claims for P&C carriers, agencies, MGAs and TPAs. Our voice-first agent, Nicole, answers customers instantly, completes the work inside the core systems insurers already run, and brings in a person with full context when a conversation needs one. Today Liberate supports insurance operations representing over $100B in premium volume.

We have raised $72M to date, including a $50M Series B led by Battery Ventures in October 2025, with participation from Redpoint Ventures, Eclipse, Canapi Ventures and Commerce Ventures. Marcus Ryu, former CEO of Guidewire, sits on our board.

The role

As Solutions Engineering Manager, you are a player/coach on our go-to-market team. You carry your own deals as a sales-oriented technical consultant, owning the technical side of the pre-sale process from first discovery through signature.

On top of your own deals, you manage a small team of Solutions Engineers. You set the standard for how we run technical discovery, demos and scoping, and you coach the team to meet it. Expect to do both every week: you will be in front of customers as much as you are leading the team.

What you'll do

Your own deals

• Run technical and security discovery, build and deliver tailored demos, and help define the fit and scope of each solution with the customer.
• Lead functional and technical workshops, and own the solution design and statement of work through approval and signature.
• Own responses to RFPs, procurement and security questionnaires, along with integration and architecture documentation.
• Hand each signed deal to the Deployment team, and scope new use cases and later phases with the account owner.

Team management

• Coach your Solutions Engineers on discovery, demos and the quality of their scoping work.
• Set the team's standard for technical discovery.
• Own the interview bar and screening process for Solutions Engineering candidates.
• Run the team's operating cadence.

Coverage

• Balance deal coverage across the team and raise capacity issues early.

What you'll bring

Must have

• 7 to 10+ years in solutions engineering or solutions consulting, including experience leading or managing Solutions Engineers while carrying your own deals.
• Experience with CCaaS, UCaaS or voice AI platforms.
• Hands-on experience with LLMs.
• Executive presence and a consultative approach to discovery with business and IT stakeholders.
• The ability to build and run demos yourself.
• Working knowledge of APIs and integration patterns.
• High ownership, urgency and comfort with the pace of a growing startup.

Nice to have

• Experience with insurance core systems such as Guidewire, Duck Creek or agency management systems.
• Knowledge of P&C workflows across claims, sales and service.

Compensation: $210,000 - $240,000 Base + Variable + Equity

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Liberate's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

"disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

"recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

"active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

"Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.