Senior Solutions Engineer

Liberate; United States; On-site; USD 165,000 - 175,000; Full time

Job summary

Liberate is hiring a Senior Solutions Engineer to lead the technical side of our pre-sale process. You will work closely with Account Executives and the Deployment team to ensure what we sell aligns with what we deliver, spanning CCaaS/UCaaS and voice AI platforms.

You will run discovery with insurers and IT teams, deliver tailored demos, and own solution design from initial draft to signed agreement. Expect opportunities to define scope, respond to RFPs, and hand off to deployment as customers

Qualifications

• 6–8+ years in solutions engineering or solutions consulting.
• Experience with CCaaS, UCaaS or voice AI platforms.
• Hands-on experience with LLMs.
• Executive presence and a consultative discovery approach with business and IT stakeholders.
• Ability to build and run demos independently.
• Working knowledge of APIs and integration patterns.
• High ownership and urgency in a fast-paced startup environment.

Responsibilities

• Discovery and solution fit: run technical and security discovery with insurers and IT teams; build and deliver tailored demos showing Nicole in workflows; define fit and scope with the customer.
• Solution design and scoping: lead workshops with customer stakeholders; own the solution design and statement of work from draft to approval; keep scope current as deals evolve.
• Customer technical requests: own responses to RFPs and procurement/security questionnaires; produce integration and architecture documentation with DevOps support.
• Handoff and expansion: hand signed deals to Deployment with full context; scope new use cases with account owner as customers grow.

Skills

Solutions engineering

CCaaS/UCaaS/Voice AI

LLMs

Executive presence

Demo delivery

APIs & integrations

Startup pace

Job description

Liberate is the System of Action for Insurance. We build insurance-native AI agents that resolve customer requests end to end across sales, service and claims for P&C carriers, agencies, MGAs and TPAs. Our voice-first agent, Nicole, answers customers instantly, completes the work inside the core systems insurers already run, and brings in a person with full context when a conversation needs one. Today Liberate supports insurance operations representing over $100B in premium volume.

We have raised $72M to date, including a $50M Series B led by Battery Ventures in October 2025, with participation from Redpoint Ventures, Eclipse, Canapi Ventures and Commerce Ventures. Marcus Ryu, former CEO of Guidewire, sits on our board.

The role

As a Senior Solutions Engineer, you are a sales-oriented technical consultant on our go-to-market team. You own the technical side of the pre-sale process, from first discovery with a prospect through signature, and you work closely with our Account Executives and Deployment team so that what we sell is what we deliver.

Your buyers range from heads of claims and customer service to CIOs and security teams. You will be as comfortable running a live demo for an operations leader as you are walking an IT team through an integration.

What you'll do

Discovery and solution fit

• Run technical and security discovery with insurers, agencies and their IT teams.
• Build and deliver tailored demos that show how Nicole fits into a customer's workflows.
• Help define the fit and scope of each solution with the customer.

Solution design and scoping

• Lead functional and technical workshops with customer stakeholders.
• Own the solution design and statement of work from first draft through approval and signature.
• Keep scope current as a deal evolves and flag changes that affect delivery.

Customer technical requests

• Own responses to RFPs and to procurement and security questionnaires.
• Produce integration and architecture documentation with support from our DevOps team.

Handoff and expansion

• Hand each signed deal to the Deployment team with the full context they need to build.
• Scope new use cases and later phases with the account owner as customers grow with us.

What you'll bring

Must have

• 6 to 8+ years in solutions engineering or solutions consulting.
• Experience with CCaaS, UCaaS or voice AI platforms.
• Hands‑on experience with LLMs.
• Executive presence and a consultative approach to discovery with business and IT stakeholders.
• The ability to build and run demos yourself.
• Working knowledge of APIs and integration patterns.
• High ownership, urgency and comfort with the pace of a growing startup.

Nice to have

• Experience with insurance core systems such as Guidewire, Duck Creek or agency management systems.
• Knowledge of P&C workflows across claims, sales and service.

Compensation: $165,000 - 175,000 Base + Variable + Equity

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Liberate’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.