Solutions Engineering Director, Associate Program

Verkada; San Mateo (CA); On-site; USD 160,000 - 225,000; Full time

Benefits offered by this job

100% healthcare premiums for employees

80% for family premiums

Nationwide medical, vision and dental coverage

Health Saving Account (HSA)

Flexible Spending Account (FSA)

Expanded mental health support

Paid parental leave policy

Time off for relaxation

Professional development stipend

Wellness/fitness benefits

Healthy lunches provided

Commuter benefits

Job summary

Verkada in San Mateo seeks an Associate Solutions Engineering Program Director to lead and mentor a team of Associate Solutions Engineers. This role involves developing training programs, managing ASEs' progress, and providing hands-on technical experiences. Ideal candidates have a strong background in customer-facing technical roles, adaptability in dynamic environments, and a passion for educational growth. Benefits include comprehensive health coverage, wellness programs, and a professional development stipend.

Qualifications

• 5+ years of experience in customer-facing, pre-sales technical roles.
• Strong understanding of technical domains such as computer networking, cloud architecture, and security infrastructure.
• Previous experience in technical training or mentorship is highly desirable.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong communication and interpersonal skills with the ability to inspire and guide early-career engineers.
• Ability to thrive in a fast-paced, dynamic environment with a strong sense of accountability and adaptability.
• Passion for technology, education, and continuous improvement.

Responsibilities

• Oversee the daily activities of the ASE training program.
• Collaborate with Solutions Engineering leaders and trainers to build training content.
• Provide mentorship and career development support to ASEs.
• Coordinate hands-on technical projects for ASEs.
• Ensure ASEs are progressing in communication and presentation skills.
• Manage program logistics and track ASE progress.
• Facilitate ASE engagement with SE mentors.
• Regularly report on ASE program performance.

Skills

Customer-facing, pre-sales technical experience

Knowledge of computer networking

Cloud architecture understanding

Security infrastructure experience

Technical training and mentorship

Strong organizational skills

Excellent communication and interpersonal skills

Adaptability in fast-paced environment

Job description

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

About the Role

We are looking for a driven Associate Solutions Engineering Program Director to lead and mentor a team of Associate Solutions Engineers (ASEs) through their technical training journey. This role is ideal for someone with a passion for technical education, program management, and a keen ability to foster career growth in others.

As an Associate Solutions Engineering Program Director, you'll oversee the development and execution of training programs designed to equip ASEs with hands‑on experience in technical domains like computer networking, cloud architecture, and physical security. You'll manage the progress of ASEs through their training, ensuring they gain valuable skills and experiences necessary for success in building technical solutions. You'll also work closely with seasoned Solutions Engineers to ensure mentorship and guidance are a core part of the program.

This position is located onsite in our San Mateo office; not hybrid or remote

What You’ll Do

• Oversee the daily activities of the ASE training program, ensuring ASEs are meeting their learning milestones in areas such as cloud infrastructure, networking, and physical security.
• Collaborate with Solutions Engineering leaders and trainers to build and refine training content that meets the evolving technical needs of the company.
• Provide mentorship and career development support to ASEs, fostering a positive learning environment and offering guidance on future career paths.
• Coordinate hands‑on technical projects that allow ASEs to work with Verkada's full product suite, gaining real‑world experience in designing and implementing security solutions.
• Ensure ASEs are progressing in their communication and presentation skills, preparing them to interface with customers and deliver technical solutions.
• Manage program logistics, including scheduling, cohort management, managing travel, and tracking ASE progress in technical certifications and soft skill development.
• Facilitate ASE engagement with SE mentors and track the success of those relationships.
• Regularly report on ASE program performance, identifying areas for growth and improvement.

What You Bring

• 5+ years of experience in customer‑facing, pre‑sales technical roles.
• Strong understanding of technical domains such as computer networking, cloud architecture, and security infrastructure.
• Previous experience in technical training or mentorship is highly desirable.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong communication and interpersonal skills with the ability to inspire and guide early‑career engineers.
• Ability to thrive in a fast‑paced, dynamic environment with a strong sense of accountability and adaptability.
• Passion for technology, education, and continuous improvement.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well‑being needs—Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans.
• Nationwide medical, vision and dental coverage.
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax‑saving options.
• Expanded mental health support.
• Paid parental leave policy & fertility benefits.
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time.
• Professional development stipend.
• Wellness/fitness benefits.
• Healthy lunches provided daily.
• Commuter benefits.

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Annual Pay Range

Estimated Annual Pay Range: $160,000 – $225,000 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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