Solutions Engineer, Speech & Contact Center SaaS

Parlance; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Parlance is a Software as a Service company delivering speech technologies to improve caller experiences for organizations nationwide. Parlance provides speech recognition as a managed service, blending recognition, NLU, and voice UX to transform phone menus.

As a Solutions Engineer at Parlance, you will partner with customers across the full solution lifecycle—from pre‑sales to implementation to optimization and growth—supported by a team of engineers and developers.

Qualifications

• 3-5 years of professional experience implementing and supporting enterprise/SaaS software and infrastructure solutions.
• Customer-facing technical role experience is required.
• Healthcare domain experience is highly desired.

Responsibilities

• Collect customer requirements for use of Parlance solution, design dialogs and implement applications to meet requirements (80%).
• Analyze performance and take actions to improve solution performance.
• Troubleshoot and resolve issues that arise.
• Participate in ongoing learning activities.
• Demonstrate Parlance solution elements and value to customers and prospects (5%).

Skills

Customer-facing communication

Solution design

Problem analysis

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Windows OS

Linux

Job description

Parlance is a Software as a Service company delivering speech technologies to improve caller experiences for organizations nationwide. Parlance provides speech recognition as a managed service, blending recognition, NLU, and voice UX to transform phone menus.

As a Solutions Engineer at Parlance, you will partner with customers across the full solution lifecycle—from pre‑sales to implementation to optimization and growth—supported by a team of engineers and developers.