Solutions Engineer – Mid Market

Factory; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Factory is seeking a technically adept professional to own the customer journey from evaluation through onboarding and adoption. You will run developer-focused enablement sessions, guiding customers to integrate Factory into their workflows while promoting best practices.

You will diagnose complex issues across diverse environments, communicate insights, and help shape scalable product improvements. A background in CS/engineering with client-facing experience is required.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, plus 1-2 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
• Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows, with the ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
• Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
• Strong analytical skills and the ability to turn product usage, customer feedback, and technical observations into actionable insights.
• Excellent written and verbal communication skills, with the ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.
• High learning velocity, strong ownership, and a proactive approach to solving problems in a fast-moving startup environment.

Responsibilities

• Own the technical customer journey: Guide customers from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption. Understand their goals, identify high-value use cases, and establish clear success criteria.
• Lead technical onboarding and adoption: Run training and enablement sessions for developers, helping them integrate Factory into their workflows. Recommend relevant features and best practices based on each customer’s technical environment.
• Diagnose technical issues: Investigate challenges across customer environments, repositories, integrations, and development workflows. Resolve issues directly or collaborate with engineering when deeper support is required.
• Improve the customer experience: Identify recurring friction and build scalable processes, resources, and product improvements that benefit future customers.

Skills

Strong analytical skills

Excellent written and verbal komunik?

Education

Bachelor’s degree in Computer Science, Engineering, or a related technical field

Tools

Source control

Development environments

Debugging

Testing

Job description

What You Will Do

• Own the technical customer journey: Guide customers from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption. Understand their goals, identify high-value use cases, and establish clear success criteria.




• Lead technical onboarding and adoption: Run training and enablement sessions for developers, helping them integrate Factory into their workflows. Recommend relevant features and best practices based on each customer’s technical environment.




• Diagnose technical issues: Investigate challenges across customer environments, repositories, integrations, and development workflows. Resolve issues directly or collaborate with engineering when deeper support is required.




• Improve the customer experience: Identify recurring friction and build scalable processes, resources, and product improvements that benefit future customers.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, plus 1-2 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.




• Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows, with the ability to read and troubleshoot code across different languages, frameworks, and technology stacks.




• Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.




• Strong analytical skills and the ability to turn product usage, customer feedback, and technical observations into actionable insights.




• Excellent written and verbal communication skills, with the ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.




• High learning velocity, strong ownership, and a proactive approach to solving problems in a fast-moving startup environment.

What Success Looks Like

• Customers complete onboarding quickly and confidently, and developers incorporate Factory into their daily workflows.




• Pilots have clear technical goals, measurable success criteria, and strong conversion paths.




• Technical blockers are identified early and resolved efficiently.




• Customer feedback reaches product and engineering teams in a clear, actionable form, leading to scalable improvements in the product and onboarding experience.