Solutions Engineer, ITSM

Atlassian; Oregon; Hybrid; USD 124,000 - 162,000; Full time

Benefits offered by this job

Health coverage

Paid volunteer days

Wellness resources

Job summary

Atlassian is hiring a Solutions Engineer in the United States to support our ITSM offerings for enterprise customers. You will work with enterprise sales, channel partners, and cross-functional teams to design solutions, deliver proofs of concepts, and drive successful outcomes.

You should bring 5+ years in enterprise pre-sales, strong communication, and a track record of selling ITSM solutions, with the ability to operate in both business and technical contexts.

Qualifications

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and agility to get the job done.
• Experience selling ITSM solutions, helping customers manage and deliver IT services.
• Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team.
• Equally comfortable in business and technical contexts, interacting with executives or technical audiences.
• Loves to learn, welcomes feedback, strives to win, and is passionate about customer success.
• Customer-centric mindset with a track record of building executive relationships across internal teams to meet customer needs.

Responsibilities

• Specialize in Atlassian’s ITSM offerings to design, implement, and optimize enterprise solutions.
• Collaborate with cross-functional teams to drive the customer journey.
• Identify client pain points and map requirements to Atlassian capabilities.
• Partner with sales management to align account plans and customer outcomes.
• Deliver compelling presentations, demonstrations and proofs of concepts to customers and prospects.
• Collaborate with product management to relay customer feedback and advance Atlassian’s product line.

Skills

Enterprise pre-sales

ITSM knowledge

Executive communication

Problem solving

Continuous learner

Job description

Overview

Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We’re looking for a Solutions Engineer to expand our growing business and ITSM Specialist team in the US. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

Your future team

With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.

With a focus on value selling, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian.

Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.

Responsibilities

• Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers
• Work closely together with our cross-functional teams to drive the customer journey
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the overall account plan and customer outcomes
• Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
• Work with product management to advance Atlassian’s product line and provide customer feedback

Pay Ranges

In the United States, we have three geographic pay zones.

• Zone A: $137,703 - $179,779
• Zone B: $124,200 - $162,150
• Zone C: $114,300 - $149,225

Qualifications

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done.
• You have experience selling ITSM solutions, helping customers manage and deliver IT services.
• You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.
• You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.
• You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.

If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer‑centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $137,703 - $179,779 Zone B: $124,200 - $162,150 Zone C: $114,300 - $149,225

This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.

Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.