Solutions Engineer (Italy)

Mitto; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Generous time off

Autonomy to do your best work

New Baby gifts

Job summary

Mitto is seeking a Solutions Engineer to support the enterprise sales team, ensuring seamless integration and onboarding for customers. You will drive PoCs, lead cross-functional collaboration, and present Mitto’s infrastructure and security to clients during pre-sales.

The role requires fluency in English and Italian, a fast-learning mindset, and strong analytical and organizational skills in a remote-first, globally distributed environment.

Qualifications

• Bachelor’s degree required or equivalent professional education.
• Fluent in English and Italian.
• Demonstrated ability to learn quickly and think analytically.
• Strong problem-solving, organization, and prioritization skills.

Responsibilities

• Lead PoC and evaluation stages with enterprise sales as technical advisor.
• Coordinate with support, routing, engineering, and product management during PoCs.
• Serve as primary technical contact with clients during pre-sales.
• Develop and deliver technical presentations covering Mitto infrastructure and security.
• Capture customer requirements and relay to Product Management.
• Oversee technical onboarding of new enterprise customers.

Skills

Fast-learning

Analytical thinking

Problem solving

Organization

Attention to detail

MS Office

Education

Bachelor’s degree

Tools

Salesforce

Kibana

REST API basics

Java

PHP

Ruby

C#

Python

Job description

Join Mitto and be beyond! Eager to go beyond? If so, we’d love to meet you! We’re Mitto and we’re thrilled to be revolutionizing the way the world communicates through our Cloud Communications-Platform-as-a-Service (CPaaS). We were launched in 2013 with SMS and quickly blossomed beyond to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations. We also developed pre-built tools for bulk campaigns and conversational support chats. We’re riding a wave into the future, and you can join! Here at Mitto , you’ll be working with a global team of people that’s spread out across 30 locations - and growing! We’re proud to be a group of curious minds that scour the landscape for whatever’s next in omnichannel communication. We’re adaptive, resilient, and determined.

Location: Italy

How you’ll go beyond as Solutions Engineer

We are looking for a Solutions Engineer as the main technical expert supporting the enterprise sales team, whose main role will be to ensure enterprise customers are integrated and onboarded smoothly and as quickly as possible.

• Drive and manage the Proof of Concept (PoC) and evaluation stage of the sales process by working together with the sales as the technical advisor
• Serve as Sales project lead for Proof of Concepts including coordination with internal teams such as support, routing, engineering and product management
• Act as the primary technical point of contact with the client during the pre-sales phase
• Responsible for development and delivery of technical presentations, including Mitto infrastructure and security
• Responsible for conveying customer requirements to Product Management
• Responsible for technical onboarding of new enterprise customers

What you bring to the table

• Bachelor’s degree and fluency in English and Italian
• Fast-learning mindset with strong analytical thinking and problem-solving skills
• Ability to juggle priorities, stay organized, and keep a cool head in a fast-paced environment
• Sense of ownership, a positive attitude, and motivation to drive results
• Collaborative, customer-focused approach, with the ability to translate technical concepts into clear, everyday language
• Strong attention to detail and confidence using MS Office tools

It would be great if you have

• 2-3 years experience in a mid or high-level customer facing role
• Working understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python
• Familiarity with Salesforce and Kibana - will be treated as advantage
• Telecom and messaging experience (CPaaS, SMS, Voice, Telecom Data, Carrier ecosystem)

How we’ll go beyond for you

• A collaborative environment of talented individuals across the world that enables you, and every other team member, to make a direct impact on our collective success
• Full flexibility in where, when, and how you work (remote-first culture, generous time off, flexible hours, lots of autonomy to do your best work)
• From 25 days of paid time off to "New Baby" gifts - at Mitto, we take care of your wellbeing in and outside of work
• Opportunities to work with some of the world’s leading SaaS platforms and enterprise brands
• A fast-growing, international environment where innovation and collaboration are at the heart of everything we do

What to expect from the hiring process

• Intro call - a quick chat to get to know each other
• Interview with the Hiring Manager - a deeper dive into the role and your experience
• Test project and presentation