Solutions Engineer, Intake & Solutions Lead

Avalore, LLC; Arlington (VA); On-site; USD 85,000 - 184,000; Full time

Benefits offered by this job

Health Care Plan

401k with company match

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Employee Assistance Program

Job summary

Avalore, LLC in Arlington, VA is hiring a Solution Engineer to lead technical requirement gathering and solutioning for customer use cases. You will provision tools, resources, and ensure alignment with customer needs.

You will drive the intake process, coordinate with technical teams, develop templates, and track intake metrics while collaborating with Customer Success to ensure smooth handoffs to implementation. Security clearance is required.

Qualifications

• Bachelor's degree required.
• SECRET security clearance required.
• U.S. work authorization required; Avalore will not sponsor visas.
• Proficiency in English and MS Office applications.
• Willingness to travel up to 10%.

Responsibilities

• Lead technical requirement gathering and solutioning for customer use cases.
• Provision tools and resources and ensure alignment with customer needs.
• Lead the customer use case intake process with stakeholders.
• Coordinate with technical teams to develop feasible solutions.
• Manage intake pipeline, prioritizing use cases by priorities and resources.
• Develop and maintain intake process documentation and templates.
• Facilitate solutioning workshops with customers and technical teams.
• Identify opportunities for new or enhanced services with the service catalog.
• Track intake metrics (volume, cycle time, customer satisfaction).
• Collaborate with Customer Success to hand off use cases for implementation.
• Stay informed about WDP System capabilities and roadmap during intake.

Skills

Good communication skills

Self-start er mindset

Professional proficiency in English

Experience with cross-functional teams

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Avalore, LLC in Arlington, VA is hiring a Solution Engineer to lead technical requirement gathering and solutioning for customer use cases. You will provision tools, resources, and ensure alignment with customer needs.

You will drive the intake process, coordinate with technical teams, develop templates, and track intake metrics while collaborating with Customer Success to ensure smooth handoffs to implementation. Security clearance is required.