Solution Engineer

Avalore, LLC; Arlington (VA); On-site; USD 85,000 - 184,000; Full time

Benefits offered by this job

Health Care Plan

401k with company match

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Employee Assistance Program

Job summary

Avalore, LLC in Arlington, VA is hiring a Solution Engineer to lead technical requirement gathering and solutioning for customer use cases. You will provision tools, resources, and ensure alignment with customer needs.

You will drive the intake process, coordinate with technical teams, develop templates, and track intake metrics while collaborating with Customer Success to ensure smooth handoffs to implementation. Security clearance is required.

Qualifications

• Bachelor's degree required.
• SECRET security clearance required.
• U.S. work authorization required; Avalore will not sponsor visas.
• Proficiency in English and MS Office applications.
• Willingness to travel up to 10%.

Responsibilities

• Lead technical requirement gathering and solutioning for customer use cases.
• Provision tools and resources and ensure alignment with customer needs.
• Lead the customer use case intake process with stakeholders.
• Coordinate with technical teams to develop feasible solutions.
• Manage intake pipeline, prioritizing use cases by priorities and resources.
• Develop and maintain intake process documentation and templates.
• Facilitate solutioning workshops with customers and technical teams.
• Identify opportunities for new or enhanced services with the service catalog.
• Track intake metrics (volume, cycle time, customer satisfaction).
• Collaborate with Customer Success to hand off use cases for implementation.
• Stay informed about WDP System capabilities and roadmap during intake.

Skills

Good communication skills

Self-start er mindset

Professional proficiency in English

Experience with cross-functional teams

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Solution Engineer will lead technical requirement gathering and solutioning for customer use cases. This person will provision tools, resources, and ensure alignment with customer needs. This person will lead the customer use case intake process, working with customers to understand their requirements and objectives. This person will coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the WDP System's capabilities. This person will manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability. This person will develop and maintain intake process documentation and templates. This person will facilitate solutioning workshops with customers and technical teams. This person will work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs. This person will track and report on intake metrics, including volume, cycle time, and customer satisfaction. This person will collaborate with the customer success team to ensure smooth handoff of new use cases for implementation. This person will stay informed about the WDP System's capabilities and roadmap to effectively guide customers during the intake process.

• SECRET Security Clearance Required
• We are actively seeking multiple levels:
  • Junior: 0 - 3 years of experience + Bachelor's Degree
  • Journeyman: 4 - 7 years of experience + Bachelor's Degree
  • Senior: 8+ years of experience + Bachelor's Degree
• Good communication skills, self-starter mindset.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

• Moderate noise (i.e.business office with computers,phoneand printers) and /or occasional Loud noise (airfield, large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employeeis required tosit, stand, talk, andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable toutilizeour online application system due to a disability. Please send your request [e-mail].

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age, race, national or ethnic origin, gender,veteransstatus, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $85,000 - $184,000.