Senior Solution Engineer — Customer Use-Case Lead

Accenture Federal Services; Arlington (VA); On-site; USD 116,900 - 243,100; Full time

Job summary

Accenture Federal Services is seeking a Solution Engineer to lead technical requirement gathering and solutioning in Arlington, VA. The successful candidate will manage customer cases, collaborate with technical teams, and develop solutions aligned with customer objectives. A bachelor's degree or equivalent experience, along with 8 years of relevant experience, is required. The role also necessitates an active TS Clearance and offers a competitive salary range based on the state. The position promotes a commitment to equal employment for all candidates.

Qualifications

• 8 years of experience gathering technical requirements, solutioning, and managing customer cases.
• Demonstrated ability to translate complex business needs into technical solutions.
• Active TS Clearance required.

Responsibilities

• Lead technical requirement gathering and solutioning for customer use cases.
• Coordinate with technical teams to develop solutions for customer needs.
• Track and report on intake metrics, including volume and customer satisfaction.

Skills

Gathering technical requirements

Solutioning

Managing customer cases

Cross-functional collaboration

Education

Bachelor’s degree or additional 4 years of experience

Job description

Accenture Federal Services is seeking a Solution Engineer to lead technical requirement gathering and solutioning in Arlington, VA. The successful candidate will manage customer cases, collaborate with technical teams, and develop solutions aligned with customer objectives. A bachelor's degree or equivalent experience, along with 8 years of relevant experience, is required. The role also necessitates an active TS Clearance and offers a competitive salary range based on the state. The position promotes a commitment to equal employment for all candidates.