Solutions Engineer - East Coast

Faye Stg; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Faye is seeking a Solutions Engineer to act as the technical bridge between Business Development and Engineering. You will own the partner integration journey from initial sales through launch, ensuring seamless execution and long-term value.

This hands-on, customer-facing role requires strong technical problem-solving, 3+ years in Node.js and web technologies, and experience in travel or travel insurance. You will collaborate across teams to deliver tailored solutions and ongoing growth.

Qualifications

• 3+ years of programming experience in Node.JS or an equivalent language.
• 3+ years of experience with web technologies such as HTTP, HTML, XML, and REST APIs.
• Strong written and verbal communication skills with both technical and non-technical audiences.
• Experience in the travel or travel insurance industry.

Responsibilities

• Scope partner engagements with clear objectives and success criteria.
• Own partner integrations end-to-end as the primary technical point of contact.
• Troubleshoot, reproduce, and identify root causes of partner-reported issues; advocate for partners within engineering.

Skills

Node.js

REST APIs

Customer-facing communication

Travel industry experience

Job description

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

Life at Faye

At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.

What we're looking for

We're looking for a Solutions Engineer to serve as the technical bridge between our Business Development and Engineering teams. This is a hands-on, customer-facing role for someone who enjoys solving complex technical challenges while building strong partnerships.

You'll own the technical implementation journey for our partners, from the first sales conversation through integration, launch, and ongoing success - ensuring seamless execution and long-term value.

Responsibilities

• Scope partner engagements with clear objectives and success criteria
• Work with the business development team to identify new opportunities and prepare technical documentation to support the sales process

Integration & Implementation

• Own partner integrations end-to-end as the primary technical point of contact
• Support the design and implementation process of tailored solutions based on partner technical requirements
• Coordinate internal stakeholders to ensure timely and successful integrations

Post-Launch & Growth

• Troubleshoot, reproduce, and identify root causes of partner-reported issues
• Serve as an advocate for partners inside the engineering organization
• Use SQL, Tableau, and reporting tools to identify and present actionable growth opportunities to partners
• Identify process improvement opportunities and implement automation to optimize client engagements

Requirements

• Customer-facing background in sales engineering, solutions consulting, or a similar role
• 3+ years of programming experience in Node.JS or an equivalent language
• 3+ years of experience with web technologies such as HTTP, HTML, XML, and REST APIs
• Strong written and verbal communication skills with both technical and non-technical audiences
• Experience in the travel or travel insurance industry