Solutions Engineer at D2L - EdTech SaaS Career Growth

D2l; United States; Remote; USD 72,000 - 84,000; Full time

Benefits offered by this job

Tuition reimbursement

SkillsWave access

40-hour per year SkillsWave days

Home Internet Reimbursement

Employee Referral Program

Wellness Reimbursement

Dog-Friendly Office Spaces

Job summary

D2L is seeking a Solutions Engineer to bridge presales and customer success on the Brightspace platform. This remote role requires 25–50% travel across North America and involves delivering executive demos, crafting proposals, and analyzing client needs to shape solutions.

You'll partner with Sales, Customer Success, and Product to ensure successful demonstrations, deployment guidance, and adoption support, while engaging with educators, administrators, and IT leaders.

Qualifications

• 3+ years' experience with Brightspace or similar LMS platforms.
• Experience presenting to diverse audiences including executives.
• Ability to analyze customer needs and translate into solutions.

Responsibilities

• Deliver tailored product demonstrations to a variety of audiences.
• Collaborate with Sales, Product, and Customer Success teams.
• Conduct needs analyses and craft technical proposals.
• Support adoption and post-sales activities to maximize value.
• Travel 25–50% and work across North America from PST to EST.

Skills

Presales

Customer success

Executive demos

Presentation

Tools

Brightspace

Job description

Solutions Engineer at D2L - EdTech SaaS Career Growth — Remote

This Solutions Engineer role at D2L sits at the intersection of edtech, presales, and customer success — a rare combination that builds a highly transferable skill set. The ability to deliver executive-level demos, write technical proposals, and conduct needs analysis positions candidates well for Senior SE, Sales Engineering Manager, or Product Specialist roles at any SaaS company.

Compensation context: The $72,000–$84,000 USD base is slightly below market median for Solutions Engineers in the US, where Glassdoor/Levels.fyi data suggest $95K–$120K is common at comparable SaaS firms. However, variable incentive and equity grants may close this gap — worth clarifying in negotiations.

Green flags:

• D2L explicitly states humans review every resume — a signal of a thoughtful, candidate-respecting culture.
• Tuition reimbursement and SkillsWave access show genuine investment in employee growth.
• The role spans presales and post-sales adoption — great for building a 360° view of the customer lifecycle.
• 25-year-old company with stable mission focus — lower startup risk than early-stage edtech.

Yellow flags:

• 25–50% travel is a real commitment that can affect work-life balance.
• The role requires spanning PST–EST hours, which may mean early mornings or late evenings depending on your location.

For professionals coming from higher ed administration or LMS roles, this is an excellent bridge into the commercial SaaS world with a familiar domain — a strong career pivot opportunity.

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

About this Role:

As a D2L Solutions Engineer, you'll spend every day helping those around you get the most out of D2L products and services. You'll help prospective clients and educators by learning about their unique needs and proposing solutions including D2L products and services to meet those needs. Your passion for teaching and learning makes people want to open up to you, and your expertise in learning technology and how to accomplish nearly anything using the D2L platform makes you a trusted advisor. You're excited to speak to everyone from students and instructors to a CIO, Professors, Vice Chancellors or Chancellors, and your demos and presentations provoke gasps of amazement, if not outright applause.

How You'll Make an Impact:

• Become a hands-on expert in the Brightspace platform. You won't just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit.
• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre, or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs, and potential customizations they may require.
• Provide feedback to product management teams regarding use cases and trends in the field.
• Create technical documentation and materials as required for your prospects.
• Be the conduit through which internal SMEs are contacted and engaged in sales opportunities.
• Attend sales presentations, meetings, and conferences as required (travel 25–50%), and be willing to work various hours across North America from PST to EST.
• Engage in proposal writing – review requirements, identify optimal product mix, address gaps and assess competitive alignment, culminating in the creation of clear, concise responses.
• Work with Customer Success and Account Management teams to help existing customers understand Brightspace features, supported configurations, product behavior, and available workarounds.
• Provide focused product demonstrations, feature guidance, and adoption support when customers need more expertise than the Customer Success team can provide.
• Help customers adopt Brightspace through webinars, office hours, reusable demonstrations, adoption campaigns, and other customer-facing resources.
• Review requests involving system architecture, integrations, reporting, automation, implementation planning, or technical governance, and redirect clients to the appropriate specialists in Professional Services, Support, or Product.
• Work with internal teams to prioritize, coordinate, and assign customer adoption and technical support requests as distinct activities from presales responsibilities, such as sales presentations and opportunity support.

What You'll Bring to the Role:

• 3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively.
• Acumen with Artificial Intelligence tools.
• Experience in a higher education institution in an edtech role will be advantageous.
• Comfort with other learning management systems and other learning platforms that might integrate with the LMS.
• Deep interest in education and educational technology including familiarity with the technology ecosystem and the LMS.
• Must be very comfortable with presenting complex education and technology concepts to a variety of stakeholders.
• Be highly engaging in person and virtually.
• Must have excellent writing and comprehension skills.
• Able to work remotely in a professional manner.
• Attend sales presentations, meetings, and conferences as required (travel 25–50%), and be willing to work various hours across North America from PST to EST.
• Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision.

This position is to fill an existing vacancy.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate's relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L, the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range: $72,000–$84,000 USD

Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L :

• Impactful work transforming the way the world learns
• Learning and growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (access to mental health services, EFAP program, financial planning and more)
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog-Friendly Office Spaces at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne offices.

Is this Solutions Engineer role fully remote? Yes, the role supports remote work, but requires 25–50% travel for sales presentations, meetings, and conferences across North America. You must also be willing to work hours spanning PST to EST. What is the salary for this position at D2L? The base salary range is $72,000–$84,000 USD annually, determined by experience and skills. Additional compensation may include a Wellness Subsidy, Equity Grants, and Variable Incentive. Do I need prior Brightspace experience to apply? Yes, D2L requires 3+ years of experience using the Brightspace platform, either as an administrator or instructor. However, D2L encourages applicants who don't meet every qualification to apply anyway. What kind of presentations will I be expected to deliver? You'll deliver tailored product demonstrations to a wide range of audiences — from university faculty and HR/L&D professionals to C-suite executives like CIOs and Vice Chancellors — both in person and virtually. Does D2L use AI to screen applications? No. D2L explicitly states that every application is personally reviewed by a member of their Talent Acquisition team, and AI tools are never used to rank resumes or make hiring decisions.

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