Solutions Engineer

D2l; United States; A distancia; USD 72.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness Subsidy

Equity Grants

Variable Incentive

Tuition reimbursement (CAD)

Descripción de la vacante

D2L is seeking a Solutions Engineer to help customers maximize Brightspace capabilities. You will learn customer needs, propose tailored solutions, and deliver engaging demos to students, instructors, and administrators across North America. The role emphasizes instructional technology expertise and strong communication.

You will work remotely with travel to meet clients, collaborate with sales and product teams, and contribute to successful deployments and ongoing adoption sessions.

Formación

• 3+ years' experience as a Brightspace user either as an administrator or an instructor.
• Acumen with Artificial Intelligence tools.
• Experience in a higher education institution in an edtech role is advantageous.
• Comfort with other learning management systems.
• Excellent writing and comprehension skills.

Responsabilidades

• Become a hands-on expert in the Brightspace platform and validate practical use.
• Support the sales process by demonstrating product functionality and deployment.
• Prepare and present tailored product demonstrations to diverse audiences.
• Create compelling, value-oriented presentations with the sales team.
• Conduct needs analysis with prospects to understand infrastructure and customization requirements.
• Provide feedback to product teams on use cases and field trends.
• Produce technical docs for prospects and coordinate with internal SMEs.
• Travel 25-50% and work across North America from PST to EST.

Conocimientos

Brightspace expertise

Presentation skills

AI tools familiarity

Education technology

Herramientas

AI tools

Descripción del empleo

the company is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and the company is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

the company is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as the company.

the company has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

About this Role:

As athe companySolutions Engineer, you'll spend every day helping those around you get the most out of the company products and services. You'll help prospective clientsand educatorsby learning about their unique needs and proposing solutions including the company products and services to meet those needs. Your passion for teaching and learning makes people want toopen upto you, and your expertise in learning technology and how to accomplish nearly anything using the the company platform makes you a trusted advisor. You're excited to speak to everyone from students and instructors to a CIO, Professors, Vice Chancellors or Chancellors, and your demos and presentations provoke gasps of amazement, if not outright applause.

How You'll Make an Impact:

• Become a hands-on expert in the Brightspace platform. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit.
• Support the sales process by becoming an expert in the company products and services, including functionality, usage, architecture, and deployment.
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potentialcustomizationsthey may require.
• Provide feedback to product management teams regarding use cases and trends in the field.
• Create technical documentation and materials as required for your prospects.
• Be the conduit through which internal SMEs are contacted and engaged in sales opportunities.
• Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.
• Engaging in proposal writing - review requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses
• Work with Customer Success and Account Management teams to help existing customers understand Brightspace features, supported configurations, product behavior, and available workarounds.
• Provide focused product demonstrations, feature guidance, and adoption support when customers need more expertise than the Customer Success team can provide.
• Help customers adopt Brightspace through webinars, office hours, reusable demonstrations, adoption campaigns, and other customer-facing resources.
• Review requests involving system architecture, integrations, reporting, automation, implementation planning, or technical governance, and redirect clients to the appropriate specialists in Professional Services, Support, or Product.
• Work with internal teams to prioritize, coordinate, and assign customer adoption and technical support requests as distinct activities from presales responsibilities, such as sales presentations and opportunity support.

What You'll Bring to the Role:

• 3+ years' experience as a Brightspace user either as an administrator or an instructor having used the platform extensively.
• Acumen with Artificial Intelligence tools.
• Experiencein a higher education institution in an edtech role will be advantageous.
• Comfort with other learning management systems and other learning platforms that might integrate with the LMS.
• Have a deep interest in education and educational technology including familiarity with technology ecosystem and the LMS.
• Must be very comfortable with presenting complex education and technology concepts to a variety of stakeholders.
• Be highly engaging in person and virtually.
• Must have excellent writing and comprehension skills.
• Beable to work remotely in a professional manner.
• Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.
• Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision.

This position is to fill an existing vacancy.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at the company the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$72,000—$84,000 USD

Don’t meet every single requirement? We strongly encourage you to still apply! At the company, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.