Solutions Engineer-Americas

Imaging Business Machines, LLC; Birmingham (AL); On-site; USD 80,000 - 100,000; Full time

Job summary

A document technology company is seeking a Solutions Engineer to provide technical sales support, analyze customer needs, and propose IDP solutions. The ideal candidate will have a bachelor's degree in a technical field and a minimum of three years of experience in technical sales. Responsibilities include maintaining customer satisfaction, collaborating with engineering teams, and enhancing AI tools. Travel may be required up to 50% of the time.

Qualifications

• Bachelor's level degree in a technical field or equivalent experience.
• Minimum 3 years of business and technical sales experience.
• Experience with intelligent document recognition is a plus.

Responsibilities

• Identify and maximize solutions revenue.
• Assist Sales with technical engagements and customer visits.
• Analyze customer operations for process improvements.
• Collaborate with analysts to translate business requirements.

Skills

Technical sales experience

Consultative selling

Data capture software experience

Natural language processing techniques

Programming proficiency in C#

Client service orientation

Critical thinking skills

Education

Bachelor's degree in a technical field

Job description

PURPOSE

At ibml, our intelligent capture solutions extract valuable information from complex documents and accelerate it for immediate use in business applications through the power of speed, intelligence, and unsurpassed experience. The primary function of the Solutions Engineer will be to provide superb technical sales support throughout the discovery process of each sales engagement and ensure customer needs are being addressed in the most effective manner.

JOB DESCRIPTION

This technical position involves analyzing, creating, and proposing high quality IDP solutions that are based on a combination of ibml's hardware, software, and AI technologies.

ROLE AND RESPONSIBILITIES

• Responsible for identifying and maximizing solutions revenue.
• Assist the ibml Sales with event support, public relations engagements, and pre-sales technical engagements, including but not limited to RFP/RFI technical responses, customer site visits, and individual account related communications.
• Assist Customer Service with transitioning pre‑sales technical requirements to implementation requirements.
• Maintain technical product skills in the areas of networks/communication, databases, AI frameworks and ibml products.
• Ensure overall customer satisfaction with ibml solutions and services.
• Attend sales process related meetings for the purpose of providing technical input and maintaining account status information.
• Assist Engineering with technical input for product enhancements, fixes, or new product development.
• Analyze customer operations for the purpose of process improvements.
• Maintain technical relationships with customers, re‑sellers, and suppliers and report on new industry trends within each of the defined vertical markets.
• Remain current on industry trends and help position ibml solutions and services as the industry leader.
• Work with computer vision and natural language processing techniques to enhance the accuracy and efficiency of AI tools.
• Collaborate with business analysts and team members to understand business requirements and translate them into technical solutions.

SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's level degree in a technical field (Engineering, Computer Science, MIS, Business, or equivalent degree) or equivalent experience.
• Experience in intelligent document recognition, electronic content management or related areas would be considered a plus.
• Minimum 3 years of business and technical sales experience.
• Consultative selling or solution selling business‑to‑business experience is crucial.
• Past programming, data capture software and imaging platform experience.
• Experience using LLMs, especially in an application that involves classification or data extraction.
• An understanding of natural language processing techniques.
• Genuine interest and passion for continuous improvement, especially in the application of AI technology.
• Ability to travel to domestic and international locations at least 50% of the time.
• Excellent oral and written communication skills.
• Excellent planning, presentation, and organization skills.
• Strong consultative critical thinking skills.
• Strong client service orientation.
• Realistic scheduling and observance of deadlines.
• Integrity, creativity, intellectual curiosity, ambitious standards, persistence, and achievement‑oriented.
• Ability to work collaboratively in a team‑based environment.
• Ability to prioritize and work independently without supervision.
• Proficiency in programming languages including C# and Microsoft .NET a plus.
• Effective communication and team collaboration skills to gather requirements and communicate alternatives, risks, and technical design.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.