Solutions Engineer

Mathpix; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Mathpix is seeking a Solutions Engineer to work directly with enterprise customers using our OCR and document-conversion technology at scale. You will join calls, learn how customers actually use the product, and help them realize more value and adoption.

This role is for a customer-facing engineer who can review code, understand a customer's pipeline, and debug an integration while building trust with customers. Strong communication and collaboration are essential.

Qualifications

• Engineering background with ability to read code, understand API integrations and debug customer pipelines.
• Excellent verbal and written communication, empathy, and enthusiasm for working with customers.
• Ability to translate customer needs into clear specs for engineers and document decisions.

Responsibilities

• Join enterprise and prospect calls with sales, handling technical and use-case parts.
• Document each account's real use cases, pain points, and expansion opportunities.
• Guide integration and adoption, provide benchmarks, and drive usage on trusted accounts.
• Close the loop with product/engineering: turn gaps into fixes, specs, and feature requests.
• Reproduce and triage customer issues, implement small fixes, and draft larger specs.

Skills

Engineering background

Customer-facing

Communication

API integration debugging

Job description

Mathpix is looking for a Solutions Engineer to work directly with our enterprise customers — the AI labs, companies, and institutions running our OCR and document-conversion technology at scale. You'll join their calls, learn how they actually use the product and what is blocking them, and help them get more value out of it. You are the technical partner who turns a customer relationship into real understanding and real adoption.

This role is for a customer-facing engineer — someone equally at home in a code review and on a customer call. You're technical enough to understand a customer\'s pipeline and debug an integration, a strong communicator who earns customers\' trust so they tell you what they really need, and genuinely energized by working with people. It\'s that combination, and the pull toward customers, that makes the role distinct.

Responsibilities

• Join enterprise and prospect calls alongside our sales lead, owning the technical and use-case parts of the conversation and building the relationship that makes an account comfortable telling us what they need
• Discover and document each account\'s real use cases, pain points, and expansion opportunities, so customer understanding is a living picture instead of scattered notes
• Help customers succeed — guide integration and adoption, produce the proof-points and benchmarking that keep usage healthy, and drive up usage on the accounts that already trust us
• Close the loop with product and engineering: turn the gaps customers name into tracked fixes, specs, and feature requests, and follow them through to shipped changes
• Reproduce and triage customer issues, make the small fixes yourself, and write clear specs for the larger ones

Required skills

• An engineering background — you can read code, understand an API integration, and debug a customer\'s pipeline
• Strong interpersonal and communication skills, real empathy, and genuine enthusiasm for spending your time with customers — this is a customer-facing role at its core
• Able to explain technical tradeoffs clearly and translate customer needs into specs for engineers
• Organized and self-directed — you keep account context current and follow issues through to resolution

Nice to have

• Experience in a customer-facing engineering role (solutions or sales engineering, developer relations, or customer success at a technical product)
• Familiarity with document processing, OCR, or ML/AI pipelines, or with the AI-lab and enterprise buyers who use them
• Comfort using AI tools to multiply your research, documentation, and follow-up

If you believe you would be a good fit for this role, please apply using the link below.