Solutions Engineer

ShipBob, Inc.; United States; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Parental Leave

Paid Holidays & PTO

Job summary

ShipBob is seeking a Solutions Engineer to join our Revenue team, delivering tailored technical solutions that meet mid-market merchant objectives. You will partner with Sales, Implementation, and Success to translate requirements into scalable outcomes.

You’ll lead discovery, align on a technical roadmap, and drive cross-functional execution while staying ahead of industry trends and the evolving ShipBob product suite. Remote in the US states listed.

Qualifications

• 5–7 years of hands-on experience supporting merchants in SaaS/e-commerce environments.
• Ability to translate business challenges into scalable technical solutions.
• Comfort navigating APIs, SQL, and scripting languages with business outcomes in mind.

Responsibilities

• Architect Merchant Success: tailor solutions aligned with merchant goals and technical needs.
• Deliver Sales Excellence: support demos, RFPs, vendor assessments, and evaluations with actionable insights.
• Own Technical Discovery: explore merchants’ environments to uncover opportunities and challenges.
• Drive Strategic Rollouts: define a technical vision and roadmap for timely, on-budget launches.
• Lead Cross-Functional Execution: collaborate with Implementation to ensure delivery and momentum.
• Stay Ahead of the Curve: maintain expertise in industry trends and ShipBob offerings.
• Champion Product Innovation: align with product roadmap and provide customer feedback.

Skills

Merchant Tech Skills

Strategic Solutioning

API & SQL Fluency

Cross-Functional Leadership

Customer Empathy

Tools

APIs

SQL

Python

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset :We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote in these states: AL,AZ, CA, CO,FL, GA, KS, KY, IA, ID, IL, IN,LA,MA, ME, MI,MN, MO, NC, NH, NJ, NV, NY, OH,OK,OR, PA, RI, SC, TN, TX,UT,VA, VT, WA, WI

Role Description

The Solutions Engineer will join ShipBob’s growing Revenue team responsible for understanding the unique strategic needs of each of our mid-market clients and delivering value to help facilitate their growth and success. The Solutions Engineer will partner with ShipBob’s Sales, Implementation and Success teams to align the merchant's key business objectives and technical requirements with a compelling technical solution. Acting as a trusted advisor, the Solutions Engineer will demonstrate our platform’s full potential, tailored to each merchant’s unique needs and personalized to their industry segment. This role reports to the Manager, Solutions Engineering.

What you'll do

• Architect Merchant Success : Collaborate with merchants to deeply understand their business goals and craft tailored solutions that align with both strategic objectives and technical requirements.
• Deliver Sales Excellence : Support key sales stages—including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations—by translating complex requirements into actionable insights.
• Own Technical Discovery : Immerse yourself in merchants’ technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design.
• Drive Strategic Rollouts : Develop and communicate a clear technical vision and implementation roadmap that ensures timely, on-budget product launches with measurable impact.
• Lead Cross-Functional Execution : Partner closely with Implementation Specialists to ensure flawless delivery of the roadmap, maintaining momentum and accountability across teams.
• Stay Ahead of the Curve : Maintain deep expertise in industry trends, ShipBob’s evolving service offerings, and competitive differentiators to position value effectively.
• Champion Product Innovation : Stay closely aligned with the product roadmap, evangelize new features with customers, and serve as a feedback conduit to inform product strategy.
• Additional duties and responsibilities, as necessary.

Whatyou’llbring to the table

• Merchant-Facing Technical Expertise : 5–7 years of hands-on experience supporting merchants in SaaS and e-commerce environments, blending technical acumen with customer-centric problem solving.
• Strategic Solutioning Expertise : Proven ability to translate complex business challenges into scalable, technical solutions that drive merchant growth and operational efficiency.
• Technical Fluency with Business Impact : Comfortable navigating APIs, SQL, and scripting languages (e.g., Python, Ruby), while articulating how technical decisions align with business outcomes.
• Cross-Functional Leadership : Demonstrated success in influencing stakeholders across Sales, Product, Engineering, and Implementation to deliver seamless merchant experiences.
• Customer Empathy & Communication Mastery : Exceptional interpersonal and storytelling skills to build trust with merchants, simplify technical concepts, and drive alignment across diverse audiences.
• Process Optimization Mindset : Experience building repeatable frameworks, documentation, and best practices that scale Sales Engineering operations and improve team efficiency.
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays &Flexible Time Off Program

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary of up to $70,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

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About You

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

Use of AI-Assisted Tools During Recruitment

We may use AI-assisted tools during the recruitment process to support administrative functions such as transcribing interviews, generating summaries or notes, organizing interview feedback, facilitating candidate communications, and helping recruiters identify candidates whose qualifications may align with job requirements. These tools are designed to assist our recruiting team and are not used to make final hiring decisions.Hiring decisions are made by trained human reviewers who consider the candidate's application, interview performance, qualifications, experience, and other relevant factors. AI-assisted tools do not independently determine whether a candidate advances in the hiring process or receives an offer of employment.Where required by applicable law, candidates will be provided with notice regarding our use of AI-assisted technologies and, where available, information about any applicable rights relating to such processing, including the ability to request additional information or opt out of certain AI-assisted processing activities. Candidates who exercise available opt-out rights may be reviewed through alternative processes consistent with applicable law.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis