Solutions Engineer

Seam; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Seam is seeking a founding Solutions Engineer to be the primary technical contact for customers through sales and post-sales implementation. You will influence product direction, design scalable GTM processes, and work closely with sales, product, engineering, and marketing.

You will be the technical bridge guiding onboarding, configuration, and ongoing support while helping customers achieve value from Seam’s platform.

Qualifications

• 5+ years of experience in a customer-facing technical role.
• Strong written and verbal communication with customers of varying tech proficiency.
• Comfort presenting in front of individuals and small groups.

Responsibilities

• Act as the primary technical contact for customers during onboarding, implementation, and post-sales support.
• Partner with Sales to plan and execute post-sales implementations and ensure fast value realization.
• Develop and maintain technical guides to streamline sales and post-sales workflows.
• Support product configuration and minor technical changes for customer implementations.
• Troubleshoot inquiries and triage requests to engineering after deployment.
• Collaborate with Product and Engineering to feed customer feedback and influence roadmap.
• Lay the foundation for a scalable Solutions Engineering function with playbooks and best practices.
• Occasionally travel to customer offices for deep-dive architecture sessions.

Skills

Client-facing

Technical communication

Onboarding

Problem solving

Presentation

Job description

Solutions Engineer

Who we are

About Seam

Seam builds the infrastructure that connects software to the physical world through smart device connections. Seam allows software companies to orchestrate operations in physical spaces through everyday experiences like unlocking doors, managing climate, and monitoring properties from anywhere around the globe.

Our customers include property software companies that manage hotels, short-term rentals, apartment buildings, commercial offices, gyms, and co-working spaces. If you’ve ever checked into an Airbnb with a pin code, you’ve probably used Seam without realizing it.

Rather than integrate with every smart device manufacturer in their market, these software companies can complete one integration with Seam to connect to any smart lock, thermostat, or sensor. We also provide all of the UI they need to connect, organize, and manage these devices inside their apps.

Seam is backed by Tiger Global, Root Ventures, YC, founders from WhatsApp, Flexport, and execs at Stripe, Plaid, Fastly, and Airbnb, and many more.

About the role

As the founding solutions engineer at Seam, you’ll be the primary technical point of contact for our customers through both sales and post-sales implementation and support. You will leverage your technical expertise to help solve technical onboarding and usage problems for our customers and influence Seam’s product direction. You will play a pivotal role in building out a scalable and best-in-class technical GTM function, working closely with sales, product, engineering, and marketing.

What you’ll do

With your blend of technical expertise, communication skills, and customer empathy, you’ll be a critical part of the Seam team by moving customers through our implementation funnel and providing support to customers throughout the sales, implementation, and post-implementation processes.

• Act as the primary technical point of contact for customers evaluating, onboarding, and ramping with Seam. Understand their needs and design solutions that align with their infrastructure using Seam’s platform.
• Partner with Sales to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform.
• Develop and maintain internal and external technical guides to streamline pre- and post-sales workflows.
• Support product configuration and deliver minor technical changes required for customer implementations.
• Support our customers post-implementation by troubleshooting any support inquiries and triaging requests as needed to engineers.
• Get creative. Help us discovery new ways of working with customers to embed our products inside of theirs to accomplish their goals.
• Feed customer feedback directly to Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs.
• Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.
• Occasionally, travel to customer offices in person for technical deep dives and solutions architecting sessions.

Who you are

Qualifications

• 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.
• A track record of working directly with customers of varying sizes that have varying levels of technical proficiency.
• Proficiency coding in [TBD].
• Strong written and verbal communication and interpersonal skills with comfort presenting in front of customers 1:1 and in small groups.
• An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.
• Comfortable in a small and fast moving startup environment.
• Excited to work in person with the team in San Francisco