Solutions Engineer

Sequel.io; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote-first

NY/SF hubs

Competitive benefits

PTO 20 days

Annual offsite

Growth opportunities

Job summary

Sequel.io is seeking a technically fluent Solutions Engineer to partner with customers from day one, owning integrations and driving data-informed solutions. You will coordinate with Account Managers and internal teams to ensure customer outcomes, while onboarding new customers and maintaining robust integration guides.

The role blends hands-on technical work with a customer-first mindset, requiring experience across CRM systems, APIs, and analytics, in a remote-first environment with NY/SF hub

Qualifications

• 3–5 years of experience in a Solutions Engineer, Technical Account Manager, Implementation Engineer, or similar customer-facing technical role.
• Hands-on experience designing and troubleshooting integrations: CRM (Salesforce, Marketo, Hubspot), API integrations (authentication, webhooks, rate limiting, error handling)

Responsibilities

• Lead technical discovery sessions to understand customer goals, workflows, and pain points with key integrations (CRM, CMS).
• Design and recommend solutions with API components and data integration patterns to map to customer outcomes.
• Own solution design documentation and updated technical docs (support articles).
• Lead end-to-end technical onboarding for new customers, including integration setup, configuration, and validation.
• Troubleshoot integration issues, manage a support queue, and resolve blockers quickly.
• Build and maintain integration guides and self-serve troubleshooting resources.
• Monitor account health and surface technical risks before they impact customers.
• Help customers unlock value from their data by advising on reporting strategies and analytics best practices.
• Identify patterns across accounts and surface insights to Product and CS leadership.
• Work with Account Managers on technical integration and troubleshooting; identify expansion opportunities.
• Act as the technical voice in renewal conversations and upsell discussions.
• Serve as the feedback loop between customers and Product/Engineering—document feature requests and bugs; contribute to internal playbooks and knowledge bases.
• Mentor junior team members and share integration and solutioning best practices.

Skills

Solutions Engineer experience

CRM integrations

API integrations

Technical communication

Cross-functional collaboration

Project management

SaaS experience

Job description

About Sequel

Every company is becoming a media company. The problem is that most of them are building their audience on someone else's platform, and handing their best data to it.

Sequel fixes that. We power webinars, virtual events, and video programs that live directly on a company's own website, so every registration, view, question, and click becomes first-party data they own. Then we put that data to work. With our new AI agents, Sequel helps marketing teams create programs faster, turn engaged viewers into pipeline, and grow their audience without adding headcount.

We call it - Human Moments, Agentic Momentum.

We're trusted by 300+ customers, some of the world's fastest growing companies like Cisco, Zoominfo, Clay, ElevenLabs, Newsweek, etc. are building their audience with Sequel. We've kept zero churn among our mid market & enterprise customers, and we've tripled our growth multiple times. We're VC-backed and recently closed a new round of funding to double down on AI and scale the team.

Solutions Engineer @ Sequel.io

We are looking for a driven and technically fluent Solutions Engineer to join our Customer Success team. You will serve as the primary technical partner for our customers - owning integrations, driving data-informed solutions, and working hand-in-hand with Account Managers to ensure every customer achieves their desired outcomes.

This is a highly cross-functional role that blends deep technical capability with a customer-first mindset. You will be embedded in customer accounts from day one, building trust as the go-to technical advisor while collaborating internally with Product, Engineering, and Sales to champion customer needs.

Key responsibilities

Customer Solutioning & Technical Advisory

• Lead technical discovery sessions to deeply understand customer goals, workflows, and pain points with our key integrations (CRM, CMS)
• Design and recommend solutions - including relevant API components and data integration patterns - that map to customer desired outcomes
• Own solution design documentation and updated technical documentation (support articles)

API Integrations & Day-to-Day Technical Support

• Lead end-to-end technical onboarding for new a subset of new customers, including integration setup, configuration, and validation
• Serve as the first line of technical escalation - troubleshoot integration issues, actively manage a support queue for requests that require human intervention, and resolve blockers quickly
• Build and maintain integration guides and self-serve troubleshooting resources
• Proactively monitor account health and surface technical risks before they become customer-impacting issues

Data & Analytics Enablement

• Help customers unlock value from their data - advising on reporting strategies and analytics best practices
• Identify patterns across accounts and surface insights to Product and Customer Success leadership

Account Partnership

• Work alongside Account Managers on a shared book of accounts, supporting technical integration and troubleshooting needs
• Identify expansion opportunities and surface them to the commercial team
• Act as the technical voice in renewal conversations, upsell discussions, and executive meetings

Internal Collaboration & Knowledge Sharing

• Serve as the feedback loop between customers and Product/Engineering - documenting feature requests and bugs with precision
• Contribute to internal playbooks, enablement materials, and knowledge bases
• Mentor junior team members and share integration and solutioning best practices across the CS team

What you'll bring

• 3–5 years of experience in a Solutions Engineer, Technical Account Manager, Implementation Engineer, or similar customer-facing technical role
• Hands-on experience designing and troubleshooting integrations: CRM (Salesforce, Marketo, Hubspot), API integrations (authentication, webhooks, rate limiting, error handling)
• Solid understanding of CRM integrations and ability to help diagnose potential issues
• Proven ability to translate complex technical concepts clearly for both engineering and non-technical business audiences
• Strong project management skills - comfortable managing multiple accounts and workstreams simultaneously
• Experience working cross-functionally with Sales, Product, and Engineering in a SaaS environment
• Customer-first mindset with a track record of building trust and long-term relationships

Nice to have

• Scripting or light coding experience (Python, JavaScript, or similar)
• Experience with CRM tools (Salesforce, HubSpot) and ticketing systems (Intercom)
• Experience in a high-growth startup or scale-up environment

Why join us + Perks:

• Real ownership from day one. This is a high-impact role where your work ships, customers feel it, and no two days look the same.
• Remote-first, with hubs in New York and San Francisco. We run on strong async communication and a collaborative, low-ego team. Work from anywhere, connect in person at our NY and SF hubs, and join us for our annual team offsite (this year we were in Barcelona!), kick-offs, and weekly virtual hang-outs.
• A seat at the table. Everyone has a voice here. We actively ask for feedback and act on it.
• Built to be AI-native. You’ll work with the best AI tools and learn how to use them to do the best work of your career.
• Comprehensive benefits. Health, dental, vision, 401(k), parental leave, and a generous fitness stipend. Gotta stay healthy - mind and body!
• Generous time off. 20 days of PTO a year, plus a winter company shutdown so the whole team can fully recharge, and extra days off for the special moments in your life, like your birthday.
• Room to grow. A clear path for growth and development across the company, with leaders who invest in your career.