Solutions Engineer

Eleven Software; Northern (KY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

11 paid holidays

Year-end holiday break

Job summary

Eleven Software is seeking a Solutions Engineer to serve as the technical authority for deploying our Wi‑Fi and network management platforms at scale. You will partner with Implementation Managers, Customer Success, Engineering, LSPs, and delivery partners to enable and support deployment lifecycle, drive standards, and deliver high‑quality outcomes through automation and playbooks.

You will build partner capability, provide remote guidance, validate configurations, and mentor partner engineers

Qualifications

• 5+ years of enterprise networking, implementation or technical consulting experience.
• Experience supporting managed service providers, customer service providers, or systems integrators.
• Strong knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi‑Fi, RADIUS, 802.1X and firewall technologies.
• Experience with Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or equivalent platforms.
• Excellent troubleshooting, documentation, presentation, and customer communication skills.

Responsibilities

• Act as the primary technical advisor to LSPs throughout customer deployments.
• Provide remote implementation guidance and technical oversight.
• Assist LSPs with complex implementations and technical escalations, validating routing, VLANs, wireless controller configuration, authentication, firewall and connectivity requirements.
• Serve as the technical lead for several concurrent engagements with current and prospective enterprise customers.
• Establish credibility with the customer’s IT/network team on assigned accounts, becoming the trusted technical counterpart for all deployment-related topics.

Skills

Ethernet & TCP/IP basics

VLANs & routing

Wi‑Fi & 802.1X

Firewall technologies

Troubleshooting & documentation

Customer communication

Remote work coordination

Education

Bachelor's degree in related field

Tools

Cisco

Aruba

Ruckus

Juniper

Fortinet

Meraki

Job description

We Move Fast, Think on Our Feet, and Have Fun Doing It!

At Eleven, we thrive on solving complex challenges and pushing boundaries. We work at a rapid pace, embracing change, and staying laser-focused on delivering exceptional value to our customers.

We’re looking for visionary problem-solvers who excel in dynamic environments, embrace AI tools in streamlining work processes, adapt quickly, and drive innovation. If you love thinking outside the box, collaborating with top-tier talent, and having fun while making an impact—let’s talk!

POSITION PURPOSE

As a Solutions Engineer, you will serve as the technical authority to help successfully deploy Eleven’s Wi‑Fi and network management platforms at scale, partnering with Implementation Managers, Customer Success Managers, Engineering, Local Service Providers (LSPs), and delivery partners. Your primary responsibility is to enable and support LSPs throughout the implementation lifecycle by providing technical guidance, deployment expertise, design validation, troubleshooting, and operational best practices. Rather than deliver every implementation directly, you will build partner capability, drive consistent deployment standards, and ensure high‑quality customer outcomes through scalable enablement, automation, and continuous improvement.

REPORTING RELATIONSHIPS

This role will report to the VP of Implementation and has no direct reports.

ESSENTIAL JOB FUNCTIONS

Partner Enablement & Implementation Support

• Act as the primary technical advisor to LSPs throughout customer deployments.
• Provide remote implementation guidance and technical oversight.
• Assist LSPs with complex implementations and technical escalations, validating routing, VLANs, wireless controller configuration, authentication, firewall and connectivity requirements.

Customer Engagement & Stakeholder Management

• Serve as the technical lead for several concurrent engagements with current and prospective enterprise customers.
• Establish credibility with the customer’s IT/network team on assigned accounts, becoming the trusted technical counterpart for all deployment-related topics.

Implementation Standards, Automation & Quality

• Develop and document reusable implementation playbooks, standards, and validation procedures.
• Standardize deployment methodologies across LSPs.
• Identify recurring issues and drive automation opportunities.
• Contribute to deployment forecasting and capacity planning.
• Create and maintain technical documentation and best practices.

Partner Success & Technical Leadership

• Build trusted relationships with LSP engineering teams.
• Deliver technical workshops, onboarding and certification.
• Mentor partner engineers on Stella deployment methodologies.
• Measure partner capability and recommend continuous improvements.

Cross-Functional Collaboration

• Provide structured implementation feedback to Product and Engineering.
• Assist Implementation and Customer Success teams with technical planning and customer escalations.
• Evaluate new deployment tools and technologies.

WORKING CONDITIONS

This role operates primarily in a remote office environment with approximately 10% travel to partner locations, customer sites and internal meetings as required.

PHYSICAL DEMANDS

This position primarily involves computer-based work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS

Must Have:

• 5+ years of enterprise networking, implementation or technical consulting experience.
• Experience supporting managed service providers, customer service providers, or systems integrators.
• Strong knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi‑Fi, RADIUS, 802.1X and firewall technologies.
• Experience with Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or equivalent platforms.
• Excellent troubleshooting, documentation, presentation, and customer communication skills.
• Ability to manage multiple concurrent implementation activities and partner engagements.
• Candidate must be based in the United States and comfortable working remote.
• Have flexibility with schedule to accommodate meetings of customers in EMEA and other time zones across the US and globe.
• Ability to travel internationally. Either have a current active passport or be able to get one within the first 2 months of employment.
• Ability to drive to the client’s site if needed.

Strongly Preferred:

• Hospitality, managed services, or telecommunications experience.
• Experience developing technical standards, playbooks, and partner certification programs.
• SD‑WAN, cloud‑managed networking, and network automation.
• AI‑assisted deployment, operational tooling, and process automation.
• Experience enabling technical partners at scale.
• Located in the Eastern time zone
• Bachelor's degree in related field

Candidates for this role, must be based in the United States and legally eligible to work for any US employer. Eleven is not able to sponsor candidates at this time. This role will be open for applications July 31, 2026, through August 31, 2026.

Eleven is a remote work employer and offers a comprehensive compensation and benefits package. Our benefits include medical, dental, and vision coverage; a 401(k) plan; and an attractive paid time off policy with no fixed number of vacation days — take what you need, when you need it. Balanced Time Off (BTO) does not accrue and is not paid out upon separation. Employees also receive 11 paid holidays, and Eleven closes for a company‑wide end‑of‑year holiday break that all employees enjoy together — check with your People team for specific dates each year.

• medical, dental, and vision coverage
• a 401(k) plan
• an attractive paid time off policy with no fixed number of vacation days — take what you need, when you need it
• Balanced Time Off (BTO) does not accrue and is not paid out upon separation
• Employees also receive 11 paid holidays, and Eleven closes for a company‑wide end‑of‑year holiday break that all employees enjoy together

The base salary range for this job in all geographic locations in the United States is $115,000 -$125,000 USD. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.

Equal Employment Opportunity Statement

Eleven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].