Solutions Consultant

Synthesia; Austin (TX); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Competitive salary + stock options

Hybrid working environment

100% Medical, Dental & Vision

401k Plan

Paid parental leave

25 days of annual leave + public holidays + paid sick leave

Fun culture with regular socials

Generous referral scheme

Brand new computer + monitor

Job summary

A leading AI video platform company is looking for a Solutions Consultant in Austin to drive customer onboarding and education programs. This role involves creating training strategies and engaging content while collaborating with cross-functional teams. The ideal candidate has extensive experience in customer education within a SaaS environment. Key benefits include a competitive salary of $70,000 - $130,000, stock options, a hybrid working environment, and comprehensive medical coverage, among other perks.

Qualifications

• Extensive experience in customer onboarding or education in a SaaS company.
• Strong project management skills to handle multiple tasks.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop training and education strategies for customer onboarding.
• Create engaging training content across various mediums.
• Collaborate with internal teams to align training initiatives.

Skills

Customer onboarding

Project management

Communication skills

Creative mindset

Cross-functional collaboration

Job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast‑growing start‑up. This is a high‑paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast‑paced and rapidly growing start‑up environment.

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross‑functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast‑paced and dynamic start‑up environment.

The good stuff..

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast‑growing Series D startup
• Hybrid working environment
• 100% Medical, Dental & Vision
• 401k Plan
• Paid parental leave
• 25 days of annual leave + Public holidays + paid sick leave
• Fun culture with regular socials
• A generous referral scheme
• A brand new computer + monitor

Salary: $70,000 - $130,000 based on experience level and location

Location: New York City or Austin