Solutions Consultant, Mirakl Connect

Mirakl; Boston (MA); On-site; USD 83,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) match

Commuter benefits

PTO

Job summary

Mirakl is seeking a Solutions Consultant to own the onboarding experience for Catalog Transformer customers from kickoff to launch and value realization. You will serve as the primary post-sales contact, build trusted relationships, lead workshops and trainings, and partner with Sales, CS, Product, Support, and Marketplace Operators to ensure a seamless customer journey.

Additionally, you will drive continuous improvements in onboarding with AI and automation while collaborating with

Qualifications

• 3+ years in Solutions Consulting or similar SaaS roles.
• Experience leading onboarding or implementation projects.
• Strong project management, communication, and presentation skills.
• Ability to manage multiple engagements while building trusted relationships.
• Experience with APIs and integrations; AI tools a plus.

Responsibilities

• Own end-to-end onboarding for Catalog Transformer customers from kickoff to launch.
• Serve as primary post-sales contact, building trusted relationships and value delivery.
• Lead onboarding sessions, workshops, product demos, and customer training.
• Proactively identify risks, remove blockers, and coordinate cross-functional teams.
• Advise customers on best practices and onboarding strategies; collaborate with Sales, CS, Product, Support, Partnerships, and Marketplace Operators.
• Create onboarding playbooks and enablement resources; leverage AI/automation to improve quality.
• Capture feedback and continuously improve onboarding processes.

Skills

Solutions Consulting

Customer Success

Project Management

Communication Skills

APIs & Integrations

Tools

Salesforce

Dust

Claude

Make

Job description

About Mirakl

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

Your Impact

As a Solutions Consultant on the Mirakl Connect team, you will own the onboarding experience for customers adopting Catalog Transformer - guiding them from contract signature through launch and early value realization. As the primary post‑sales partner, you'll ensure customers are successfully configured, trained, and positioned to achieve their marketplace growth goals.

Beyond implementation, you'll act as a trusted advisor, helping customers understand marketplace best practices, identify expansion opportunities, and maximize the value they receive from Mirakl Connect. While the role is primarily focused on post‑sales onboarding, you'll also partner with Sales on strategic opportunities and collaborate with Marketplace Operators to support customer growth across the Connect ecosystem.

You’ll play a key role in continuously improving our onboarding motion by refining processes, capturing customer feedback, and leveraging AI and automation to deliver a scalable, best‑in‑class customer experience.

This is a permanent position based in our Boston office, with 4 days on‑site per week.

What You’ll Do at Mirakl

• Own the end‑to‑end onboarding experience for Catalog Transformer customers, from kickoff through successful launch and adoption.
• Serve as the primary post‑sales contact, building trusted relationships and ensuring customers achieve value quickly.
• Lead onboarding sessions, implementation workshops, product demonstrations, and customer training.
• Proactively identify risks, remove blockers, and coordinate with cross‑functional teams to keep implementations on track.
• Become a subject matter expert on Catalog Transformer, advising customers on best practices and successful implementation strategies.
• Partner with Customer Success, Product, Support, Sales, Partnerships, and Marketplace Operators to deliver a seamless customer experience.
• Work with Marketplace Operators to help customers identify and execute marketplace expansion opportunities.
• Support Sales on strategic or technically complex opportunities requiring product or onboarding expertise.
• Create and maintain onboarding playbooks, documentation, and customer enablement resources.
• Leverage AI and automation tools (e.g. Salesforce, Dust, Claude, Make) to improve onboarding quality, documentation, and operational efficiency.
• Capture customer feedback and continuously improve onboarding processes, reducing time‑to‑launch while increasing customer adoption.

Qualifications

• 3+ years of experience in Solutions Consulting, Customer Success, Implementation, Professional Services, or a similar customer‑facing SaaS role.
• Experience leading customer onboarding or implementation projects from kickoff through successful launch.
• Strong project management, communication, and presentation skills.
• Ability to manage multiple customer engagements while building trusted customer relationships.
• Strong problem‑solving skills and experience collaborating across cross‑functional teams.
• Experience working with APIs and integrations.
• Experience leveraging AI tools to improve productivity or customer outcomes is a plus.
• Entrepreneurial mindset with a passion for delivering exceptional customer experiences in a fast‑paced environment.

KPIs / Success Metrics

• Time‑to‑Launch
• Customer Adoption & Activation
• Customer Satisfaction (CSAT)
• Time‑to‑First Value
• Customer Expansion Influence
• Onboarding Quality & Process Improvement

Below you will find the reasonably estimated annual On‑Target Earnings (OTE) range for this role. OTE reflects total target compensation, reflective of base salary and variable compensation (e.g., commission or bonus). Your starting compensation within this range will be based on your relevant skills, experience, and education, with any future adjustments informed by role scope, performance, and internal pay equity. In addition, Mirakl offers a wide range of competitive benefits including health, dental, 401(k) match plan, commuter, and PTO. Find out more about our benefits here.

OTE Pay Range

$82,500—$104,500 USD

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.