Solutions Consultant – Hospitality (Hotel Tech)

SiteMinder; Dallas (TX); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Equity packages

Mental health initiatives

Parental leave

Birthday/study/volunteering leave

Social clubs

ERG involvement

Personal growth training

Job summary

SiteMinder in Irving, TX seeks a Hospitality Solutions Consultant to join our North America team. This client-facing role supports enterprise and mid-market hotels by translating operations, revenue strategy and distribution needs into value-focused solutions powered by SiteMinder’s platform.

You will collaborate with Account Executives, deliver tailored product demonstrations, and articulate ROI and outcomes across hotel segments, contributing to a consultative sales approach.

Qualifications

• Experience in hotel operations, revenue management, or hospitality technology.
• Familiar with PMS, channel managers, booking engines, CRS, and distribution platforms.
• Proven ability to connect operational needs to measurable revenue impact.
• Experience in complex B2B SaaS pre-sales or consultative roles.
• Strong presentation and communication skills with stakeholders at all levels.
• Ability to manage multiple opportunities in parallel with organization.

Responsibilities

• Partner with Account Executives on discovery to identify pain points and opportunities.
• Act as SME in hotel operations, revenue management, and hospitality tech throughout sales cycle.
• Articulate business value, ROI, and outcomes for mid-to-late stage opportunities.
• Deliver tailored product demonstrations for each hotel segment and size.
• Translate platform capabilities into outcomes like more direct bookings and lower OTA dependence.
• Respond to technical/operational questions from hotel stakeholders during sales.
• Train Sales teams on RevPAR, ADR, channel mix, and hotel ecosystems.
• Contribute to sales playbooks and best practices across hotel segments.
• Support cross-functional collaboration with Sales, Product, and Marketing.

Skills

Hotel operations

Revenue management

Hospitality technology

PMS systems

Channel managers

Booking engines

CRM systems

Tools

PMS

RMS

CRS

Booking engines

Job description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Hospitality Solutions Consultant (Hotel Tech)

We are looking for a high-performing Hospitality Solutions Consultant to join our North America team in Irving, Texas. This is a client-facing, pre-sales role focused on supporting enterprise and mid-market hotel opportunities by bringing deep hospitality expertise into the sales process. You will partner closely with Account Executives to translate hotel operations, revenue strategy, and distribution needs and opportunities into clear, value-focused solutions powered by SiteMinder’s platform.

What you’ll do…

• Partner with Account Executives on discovery calls to identify hotel operational pain points, revenue gaps, and distribution inefficiencies.

• Act as a subject matter expert in hotel operations, revenue management, and hospitality technology throughout the sales cycle.

• Support mid-to-late stage opportunities by clearly articulating business value, ROI, and measurable outcomes.

• Deliver tailored product demonstrations aligned to each hotel’s size, segment, and distribution strategy.

• Translate platform capabilities into outcomes such as increased direct bookings, reduced OTA dependency, and improved operational efficiency.

• Respond effectively to technical and operational questions from hotel stakeholders during the sales process.

• Train and enable Sales teams on hospitality fundamentals including RevPAR, ADR, channel mix, and hotel tech ecosystems.

• Contribute to sales playbooks and best practices across different hotel segments (privately owned, boutique, enterprise, multi-property groups).

• Help elevate the overall consultative selling approach across the North America sales organization.

What you have…

• Extensive experience in one or more of the following: hotel operations, revenue management, or hospitality technology (Solutions Consultant / Sales Engineer / Customer Success).

• Strong understanding of hotel systems and ecosystem including PMS, channel managers, booking engines, CRS, and distribution platforms.

• Proven ability to connect operational needs to measurable business outcomes and revenue impact.

• Experience supporting or participating in complex B2B SaaS sales cycles in a pre-sales or consultative role.

• Strong presentation and communication skills with the ability to engage both operational and executive-level stakeholders.

• Ability to manage multiple opportunities in parallel with strong organization and prioritization skills.

• Commercial mindset with the ability to contribute to deal strategy and support revenue outcomes.

• Experience delivering product demonstrations or solution presentations in a client-facing environment.

• Strong understanding of hospitality distribution and revenue management concepts (mandatory).

• Familiarity with integration ecosystems across PMS, RMS, CRS, and booking engines (mandatory).

• Experience working cross-functionally with Sales, Product, and Marketing teams.

• Irving, TX (Dallas-Fort Worth) - Hybrid

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey

• Mental health and well-being initiatives

• Generous parental (including secondary) leave policy

• Paid birthday, study and volunteering leave every year

• Sponsored social clubs, team events, and celebrations

• Employee Resource Groups (ERG) to help you connect and get involved

• Investment in your personal growth offering training for your advancement