Solutions Consultant

Radicle Health; Dallas (TX); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

401k matching

Medical coverage

Dental coverage

Vision coverage

Unlimited PTO

Paid holidays

Volunteer time off

Paid parental leave

Job summary

Radicle Health in the United States is seeking a skilled Pre-Sales Engineer to join our remote team. You will provide technical support to the sales organization, tailor live demonstrations to customer needs, and translate requirements into compelling presentations.

Collaborating with Account Executives, Product, and Customer Success, you will shape responses to RFPs, ensure a seamless customer experience, and help extend our evolving healthcare software offerings.

Qualifications

• 5+ years of experience in Human Services.
• Familiarity with EHR systems or SaaS software.
• Strong presentation and communication skills.
• Ability to translate customer requirements into effective demonstrations.
• Experience with multiple, complex product lines preferred.

Responsibilities

• Provide pre-sales support and technical assistance to the sales team.
• Conduct live solution demonstrations tailored to customer needs.
• Collaborate with account executives to understand customer requirements and deliver customized presentations.
• Address technical questions and provide expert guidance during the sales process.
• Support the RFP process with technical content and compelling responses.
• Work closely with Product and Customer Success teams to ensure a seamless customer experience.
• Identify and communicate customer feedback to internal teams.
• Develop sales materials and technical documentation for a new product line.
• Develop a scalable demo environment to structure and support a new product line.
• Improve the sales process by sharing feedback with the VP of Sales based on observations during sales calls.
• Review Gong recordings to gather feedback on areas for improvement in sales tactics and presentations.

Skills

Strong Communication

Analytical Abilities

Time Management

Teamwork

Job description

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That's why we've built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

At Radicle Health, you'll do meaningful work alongside people who genuinely care about our mission, our customers, and each other. Here, you're free to show up as your full self, celebrating wins, having fun, and knowing you're truly part of something bigger. You will have real ownership of your work and your contributions will have a direct impact on our success. We're invested in your growth because when you grow, so do we.

In This Role, You Will:

• Provide pre-sales support and technical assistance to the sales team.
• Conduct live solution demonstrations tailored to customer needs.
• Collaborate with account executives to understand customer requirements and deliver customized presentations.
• Address technical questions and provide expert guidance during the sales process.
• Support the RFP (Request for Proposal) process by contributing technical content and ensuring accurate and compelling responses.
• Work closely with Product and Customer Success teams to ensure a seamless customer experience.
• Identify and communicate customer feedback and unmet needs to internal teams.
• Assist in the development of sales materials and technical documentation to establish new processes and information pertaining to a new product line.
• Develop technical sales assets and a scalable demo environment to structure and support a new product line.
• Improve the sales process by sharing feedback with the VP of Sales based on observations during sales calls.
• Review Gong recordings to gather feedback on areas for improvement in sales tactics and presentations.

Qualifications:

• 5+ years of experience of Human Services experience
• Familiarity with EHR systems or proven experience with SaaS software
• Strong presentation and communication skills.
• Ability to understand customer requirements and translate them into effective demonstrations.
• Past experiences working with multiple, complex product lines is preferred.

Key Skills:

• Strong Communication: Exceptional verbal and written communication skills, with the ability to convey ideas and designs across teams.
• Analytical Abilities: Competence in analyzing project needs and developing plans to address business challenges and opportunities.
• Time Management and Organization: Excellent organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
• Teamwork and Collaboration: Strong team player with a collaborative mindset, eager to contribute to team success and open to continuous learning and improvement

Other Information:

• Location: Remote within the US
• Benefits: 401k matching, medical, dental and vision healthcare coverage, unlimited PTO, paid holidays, volunteer time off, paid parental leave, etc.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.