IT Support Specialist

Radish Health; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Flexible PTO

Flexible Spending Accounts

Job summary

Radish Health is seeking an IT Support Specialist to keep our team productive in the New York area. You’ll be the go-to person for laptop connections, account setup, and tool rollouts, helping colleagues stay connected and secure.

In this on-site role, you’ll support both office-based and remote clinic staff, provisioning hardware, configuring networks, managing MDM, and guiding users with clear, plain-language instructions.

Qualifications

• 3+ years of IT support or help desk experience.
• Troubleshooting Mac and Windows computers.
• Foundational IT knowledge: OS, networking, and security basics.
• Experience with MDM tools and Google Workspace.

Responsibilities

• Respond to and resolve daily IT requests (hardware, software, network, accounts).
• Support remote clinic staff with IT needs and troubleshoot remotely.
• Set up new clinics: provisioning hardware, configuring internet, readiness.
• Manage MDM to keep devices secure and up to date.
• Create onboarding/offboarding processes and manage accounts across core systems.

Skills

Mac & Windows troubleshooting

Clear communication

Problem solving

Ticketing & documentation

Time management

Education

CompTIA A+ or Network+ certification

Tools

MDM tools

Google Workspace

Apple Business Manager

Ticketing software

Windows

macOS

Job description

Radish is committed to making quality medical care more accessible, aiming to improve employee health and satisfaction while reducing overall healthcare costs. Through innovative solutions, we support healthier workplaces and foster well-being among employees. By prioritizing accessibility and affordability, Radish transforms the way healthcare services are delivered and experienced.

About the Role

Radish Health is looking for an IT Support Specialist to help our team stay up and running. You'll be the go-to person when someone's laptop won't connect, an account needs setup, or a new tool needs to be rolled out. This role suits someone who's patient, explains things clearly, and doesn't mind being the person who fixes the printer.

What You'll Do

• Answer and resolve day-to-day IT requests from employees (hardware, software, network, and account issues)
• Support remote clinic staff with their IT needs, troubleshooting issues wherever they're located
• Help set up new clinics: provisioning hardware, setting up internet, and getting everything ready to go
• Manage our MDM (mobile device management) system to keep company devices secure and up to date
• Set up laptops, accounts, and tools for new hires, and handle offboarding when people leave
• Manage user accounts and access across our core systems (Google Workspace, etc.)
• Keep track of company devices and equipment
• Troubleshoot issues with Wi-Fi, printers, video conferencing, and other office tech
• Track and prioritize requests through our ticketing system, and know when to escalte urgent issues
• Write simple how-to guides so people can solve common problems on their own
• Work with outside vendors (internet, software providers, device suppliers) when needed
• Flag and help fix security issues, like weak passwords or outdated software
• Support IT projects, like rolling out a new tool or improving how we manage devices

What We're Looking For

• 3+ years of experience in an IT support or help desk role
• Comfortable troubleshooting both Mac and Windows computers
• Foundational IT knowledge, including operating systems, basic networking, and security basics
• Experience with MDM (mobile device management) tools
• Familiarity with Apple Business Manager for enrolling and managing company devices
• Experience with ticketing systems, tracking company equipment, and writing down IT processes so others can follow them
• Experience with common business tools (Google Workspace, Slack, Zoom, etc.)
• CompTIA A+, Network+, or similar certifications are a plus, but hands-on experience counts just as much
• Good at explaining technical things in plain language to non-technical people
• Able to work on-site in New York, NY, juggle multiple priorities, and respond quickly when something urgent comes up
• Flexible Paid Time Off (PTO)
• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts

Additional Information

This is a full-time position located within the United States. Team members are expected in our NYC office.